• Most Topular Stories

  • Marriott, AHLEI partner for hospitality training program in China

    AH&LA SmartBrief
    29 Aug 2014 | 9:00 am
    Marriott International has partnered with the AH&LA Educational Institute and Nankai University to launch a hotel education a -More- 
  • MGM tapping into craft beer festivals

    Hotel News
    31 Aug 2014 | 5:44 pm
    Motley Brews drew 5,500 suds lovers to the East Fremont Street district for its Great Vegas Festival of Beer in April, while another 3,000 brew fans are expected to descend on its Downtown Brew Festival at the county amphitheater this month.
  • This is The Part When We Break Free...Until Tuesday

    HotelChatter -
    29 Aug 2014 | 4:07 pm
    It's our weekly wrap-up, Check-Out Folio where we round up the best (Credits in folio-speak) and worst (Charges) hotel news of the week. [In my best Ariana Grande voice] "This is the part when I break free" until Tuesday since it's Labor Day on Monday. So sit tight . Got a scoop? Or just want to share a recent hotel story? Tell us all about it! CREDITS · VIRGIN GETS CLOSER TO STRIPPING DOWN · 10 WAYS TO DO THE SLS WITHOUT SPENDING THE NIGHT · 5 REASONS WHY HARD ROCK PALM SPRINGS IS NOT YOUR AVERAGE HARD ROCK ALSO: All day dining has landed at the Langham London. CHARGES ·
  • Family Summer Camp in New Hampshire

    Marriott on the Move
    Marriott on the Move
    25 Aug 2014 | 7:35 am
    (I'm currently on vacation at the lake. Enjoy this blog from last year.) Donna and I cherish the time we spend with our grandchildren and great-grandchildren We’ve been very blessed to spend our summers on Lake Winnipesaukee in New Hampshire for many years. It all started back in 1942 when...
  • Duke’s OceanFest 2014 Waikīkī’s Premier Ocean Sports Festival

    Saturday Briefing
    30 Aug 2014 | 3:02 am
    BY DR. RICHARD KELLEY — For nine days this month, the beaches and waters at Waikīkī were the center of lots of action as kama‘āina and visitors gathered on the sands and in the warm Pacific surf to watch and … Read More. To read the entire article please click the article title above.
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    HotelChatter -

  • This is The Part When We Break Free...Until Tuesday

    29 Aug 2014 | 4:07 pm
    It's our weekly wrap-up, Check-Out Folio where we round up the best (Credits in folio-speak) and worst (Charges) hotel news of the week. [In my best Ariana Grande voice] "This is the part when I break free" until Tuesday since it's Labor Day on Monday. So sit tight . Got a scoop? Or just want to share a recent hotel story? Tell us all about it! CREDITS · VIRGIN GETS CLOSER TO STRIPPING DOWN · 10 WAYS TO DO THE SLS WITHOUT SPENDING THE NIGHT · 5 REASONS WHY HARD ROCK PALM SPRINGS IS NOT YOUR AVERAGE HARD ROCK ALSO: All day dining has landed at the Langham London. CHARGES ·
  • 'Would You Like Some Ice?' More Hotels Take The ALS Ice Bucket Challenge

    29 Aug 2014 | 2:39 pm
    The ALS Ice Bucket Challenge is showing no signs of slowing down. The viral video campaign has gone from your Facebook friends to friends of your Facebook friends to kids of your Facebook friends to celebrities, athletes, pop stars and anyone else who feels like getting noticed for pouring ice water over their heads. And hotels always want to be noticed. We wrote about the Novotel Times Square's ice bucket challenge the other week and it set off a flurry of other hotels doing ice bucket challenges. There is literally no end in sight for the ice bucket challenges. But here are a few of the…
  • 29400 Ronda,Malaga: Funky Friday: Nothing Butt Cheeky Poolside Art at Hotel Enfrente Arte

    29 Aug 2014 | 12:04 pm
    These artsy his and hers lounge chairs are sure to be the butt of many a poolside joke at Enfrente Arte Welcome to Funky Friday, a new segment we’re trying out which features one photo that we think singularly expresses a hotel’s inner psyche. We look for, and often find, a lot of wacky, wild and wondrous designs that seem to have one thing in common: a Type A personality. So why not have a bit of fun as we all wrap up our week by taking a quick look at some hotels that quite frankly, want our attention.Hotel Enfrente Arte in Ronda, Spain, offers its own unique take on hotel art--…
  • 6 Ways to Make Your Hotel Spa Massage Even Better

    29 Aug 2014 | 10:29 am
    Hotels have been very keen on hotel spas in recent years--whether opening their own full-blown facilities with a dozen treatment rooms and exotic therapies or simply having one or two treatment rooms available with the basic rub-downs all travelers need. But just because a hotel might be five-star, doesn't mean its spa is. We told you what to look for in a very good spa as well as signs of a very bad spa. Now, here's are some ways to ensure your next massage is the absolute best it can be.Besides emerging from your hotel spa feeling like a brand new human being, there are a few things you can…
  • New York: The Out NYC Wants You In The Dog House

    29 Aug 2014 | 7:32 am
    Hospitality for pets is apparently “the fastest growing sector in the travel market”, which makes all the cute hotel doggies we’ve seen recently seem slightly less cute and slightly more cynical. Joking! Obviously nothing could make those dogs any less cute. The latest hotel to jump on the furry bandwagon is The Out NYC, which has just opened some Dog House Suites – dog-friendly rooms attached to private courtyards – particularly handy for offleash activities or, we guess, doing their business. Even better, access to the courtyard is via a pet door, so they can come…
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    Marriott on the Move

  • Family Summer Camp in New Hampshire

    Marriott on the Move
    25 Aug 2014 | 7:35 am
    (I'm currently on vacation at the lake. Enjoy this blog from last year.) Donna and I cherish the time we spend with our grandchildren and great-grandchildren We’ve been very blessed to spend our summers on Lake Winnipesaukee in New Hampshire for many years. It all started back in 1942 when...
  • Unpacking in a Hurry

    Marriott on the Move
    18 Aug 2014 | 6:47 am
    During a recent weekend trip with my wife, I noticed something I had not in 59 years of marriage: how she unpacks in a hotel room. The way someone packs, or unpacks, is not usually eye-catching; but I noticed we do different things when we enter the room. My wife...
  • You Ate, We Gave

    Marriott on the Move
    11 Aug 2014 | 9:17 am
    In May of this year, Marriott International hotels made major donations to The Prince’s Trust (UK hotels) and SOS Children’s Villages (Continental European hotels). These charitable partners are part of our “World of Opportunity Europe” initiative which helps young people from disadvantaged backgrounds reach their full potential by providing employment...
  • A Year of Surprises

    Marriott on the Move
    4 Aug 2014 | 5:53 am
    Marriott Rewards is all about helping travelers create memories that last. To mark our loyalty program’s 30th birthday, we’ve been celebrating with a “Year of Surprises.” We’ve asked people to nominate a loved one who deserves a special celebration. Nominations have been rolling in and we’ve been able to make...
  • A Better World for Business

    Marriott on the Move
    28 Jul 2014 | 12:46 pm
    Signing a deal to build Marriott Marquis Washington, D.C. How we do business is just as important as the business we do. That has been our approach on running a successful company for the past 87 years and has become deeply embedded in the heritage, culture and integrity of Marriott....
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    Saturday Briefing

  • Duke’s OceanFest 2014 Waikīkī’s Premier Ocean Sports Festival

    30 Aug 2014 | 3:02 am
    BY DR. RICHARD KELLEY — For nine days this month, the beaches and waters at Waikīkī were the center of lots of action as kama‘āina and visitors gathered on the sands and in the warm Pacific surf to watch and … Read More. To read the entire article please click the article title above.
  • Tune In, Call the Coach is now at the Ala Moana Hotel!

    30 Aug 2014 | 3:01 am
    BY GLAIZA DE GRACIA — The sports season is coming up fast and many fans are anticipating the games. With UH volleyball, soccer, football and basketball kicking off the season, fans, players and coaches are eager to hit the ground … Read More. To read the entire article please click the article title above.
  • Bula Spirit Alive and Well at Third Annual Staff Carnival

    30 Aug 2014 | 3:01 am
    BY DONNA PARKING — Outrigger on the Lagoon · Fiji recently celebrated its third annual Staff Carnival with a day of fun-filled activities for its staff and their families. More than fifteen hundred children and parents spent the day relaxing … Read More. To read the entire article please click the article title above.
  • Barista of the Year Finalists Brewed at Outrigger

    30 Aug 2014 | 3:01 am
    BY DONNA PARKIN — Outrigger on the Lagoon · Fiji is hosting the final qualifying round for the 2014 Fiji Barista of The Year competition.A collaboration between the Fiji Hotel and Tourism Association and Fiji Chefs Association will see baristas … Read More. To read the entire article please click the article title above.
  • Daniel Spracklen: A Hero Not Once But Twice!

    23 Aug 2014 | 3:02 am
    BY DR. CHUCK KELLEY — Not everyone gets the opportunity to be a hero. And for those who do, being a hero is something that rarely happens more than once in a lifetime. But not for Daniel Spracklen. Daniel, who … Read More. To read the entire article please click the article title above.
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    Living with Legends: Hotel Chelsea Blog

  • This week in Gentrification Art/Entertainment

    Anonymous Blogger
    18 Aug 2014 | 9:51 am
    Monday, 8/18/14 – 10:00 PM Tonight you can hit catch the monthly “Gentrification” comedy series at Brooklyn restaurant, The Creek and the Cave.  Comedy starts at 10:00 PM.  The monthly event is hosted by Dee Marie & Tiana Miller. Thursday, 8/21/14 – 8:30 PM On Thursday, August 21, “It’s so up and coming…” Khalid Rahmaan hosts the free comedy show in almost gentrified Brooklyn, with music from DJ Mike Styles. Every 1st & 3rd Thursday of the month @ 8:30 pm. So you don’t feel like hitting a comedy club in Brooklyn for your dose of “gentrification…
  • Fighting the Power of Greed with Poetry: Poetic People Power’s “Closed: NYC Shuts its Doors to Artists”

    Anonymous Blogger
    25 Jul 2014 | 7:40 am
    Poetry readings are a decidedly mixed bag: they can be interminable snooze-fests, or, like Wednesday night’s show by the folks from Poetic People Power, exciting, engaging, and inspirational.  In the show, seven New York area poets took on the topic of the ongoing gentrification of New York and how the increasing rent and destruction of community space is making it impossible for artists to live here anymore. The seven poets—Shetal Shah, Pamela Sneed, Justin Woo, Scottt Raven, Tara Bracco (who also produced and hosted), Andy Emeritz, Vaimoana Niumeitolo were all highly competent and…
  • Brooklyn Artist Appeals for Selfies for Anti-Gentrification Documentary Project

    Anonymous Blogger
    24 Jul 2014 | 9:30 am
    As Brooklyn social worker and performer Imani Henry points out, and as most of us are seeing first hand, “rents are increasing while incomes are decreasing.”  In a recent article in The Guardian, Chris Toenes, a social worker who supports Henry's program, relates an anecdote about an older man who is astonished to find out that the old African American neighborhood of Braggtown, North Carolina, has now been rechristened as “Colonial Heights”, by developers hoping to attract a more well-to-do class of residents. The neighborhood’s new name, of course, betrays an ominous…
  • Between Riverside and Crazy: One Man’s Struggle to Keep His Rent-Stabilized Apartment

    Anonymous Blogger
    21 Jul 2014 | 6:26 am
    With their backs to the wall, creative artists are struggling to come to terms with the forces of gentrification that are altering their lives beyond recognition.  So, in a sense, it’s no surprise to find a playwright wrestling with this subject, which after all, touches many of them personally.  On the other hand, probably due to the complexities of the issues surrounding rent control, eviction proceedings, social engineering, city corruption, etc., there haven’t been many attempts.  That’s why Between Riverside and Crazy, a new play by the Atlantic Theatre Company,…
  • Whietely’s “Tahiti,” painted while he lived at the Chelsea Hotel expected to bring in 2.2 million

    Anonymous Blogger
    30 Jun 2014 | 9:06 am
    In May, Brett Whietely’s “Tahiti” was auctioned by the Chelsea 23rd Street Corporation, the former owner of the Chelsea Hotel.   It will be reoffered for sale in Melbourne in July.  According to The Sydney Morning Herald,  "...Paul Gauguin on the Eve of His Attempted Suicide, Tahiti, has been shown in public only once, during an exhibition in New York’s Marlborough Gallery in 1968. Like many other works produced by Whiteley during his time in New York, it never left the US. His other works painted at the Chelsea include two portraits of Dylan…
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    FeedBlitz News

  • Today I Learned: How to Enable Flash Developers

    Phil Hollows
    15 Aug 2014 | 9:39 am
    Not having Flash development experience in-house, we were puzzled recently when we received a support request from a Flash guy wondering why a file we’d never heard of (crossdomain.xml) was giving a 404 file not found error when he requested it. Because it wasn’t there, obviously. Thankfully, the developer in question was kind enough to throw us a link about why that file was needed for Flash, and a few minutes later we had everything we needed to know. Thanks, Chad! So if you’re a Flash developer, crossdomain.xml is now available on our servers to permit you to use…
  • New: RSS Image Enclosures Now Visible

    Phil Hollows
    13 Aug 2014 | 6:58 am
    A funny (peculiar, not haha) thing about major media site RSS feeds is that not only are the feeds often little more than a plain text (and so kinda boring) sentence, but also that their RSS feeds tend to include thumbnail images as enclosures. Enclosures are the part of a feed typically used for podcast media files, and the problem with stashing an image as an enclosure is that most people won’t see it, since the picture isn’t part of the main content. As a result, the feed and downstream feed usage (e.g. email subscriptions) are much less engaging for us carbon based life…
  • The FeedBlitz API: Workflow for Building a Plugin

    Phil Hollows
    12 Aug 2014 | 12:48 pm
    The goal of this example is to show you what API calls to make so you can programmatically add a subscriber’s email (and other information) to a list at FeedBlitz. Let’s assume you’re developing a plugin for WordPress; any WP plugin developer should be able to integrate with FeedBlitz! The example below isn’t limited to plugins, of course; it can work with any web site, product or service you can extend programmatically.  You use simple Web requests, so it’s pretty easy for a web developer to do. Prerequisites The user of your plugin will need: A FeedBlitz premium account At…
  • The FeedBlitz REST API

    Phil Hollows
    8 Aug 2014 | 10:41 am
    The REST API is an XML-based API. It is, like FeedBlitz itself, complex and at times may be challenging to use. For simple use cases, such as integrating a FeedBlitz subscription mechanism into your site or service, we recommend using one of the APIs I’ve already covered this week, or a plugin / widget that has already done the work for you. If you’re building such a plugin, widget or tool, then depending on your use cases you may need to delve into the REST API in some depth. Programming Required: Yes API Key Needed: Yes Best suited for: Web developer, plugin developer Skill level:…
  • The FeedBlitz Simple API: Adding Subscriptions Programmatically

    Phil Hollows
    7 Aug 2014 | 7:32 am
    If you’re a plugin developer, PHP guru, or a web programmer who wants to do more with FeedBlitz but the REST API is daunting, we’re rolling out a new set of features in a “Simple” API that is much easier to use.  This API needs an API key, which you can get here after you log in. Programming Required: Yes API Key Needed: Yes Best suited for: Web developer, plugin developer Skill level: Intermediate Good for: Adding a subscriber from a popup, plugin, or web site back end The function of this “Simple” API is to start the FeedBlitz dual opt-in process for…
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    Hospitality Marketing Blog

  • What in Hell is the U.S.P.? And Why Do You Need One? Redux

    Madigan Pratt
    19 Aug 2014 | 7:06 am
    Every so often it’s a good idea to step back and review the real definition of the U.S.P.  While the Unique Selling Proposition is one of the most basic and important components of a hotel’s marketing program it is also one of the least understood. Consultants and advertising agencies are developing varying definitions of the U.S.P., some of which are quite far from the original. So, following is an updated article on the subject and several new examples of hotels that have developed and benefitted from having a strong U.S.P.’s. Enjoy, Madigan “Today, the U.S.P. is…
  • The Most Effective Yet Underutilized Hotel Marketing Discipline

    Madigan Pratt
    11 Aug 2014 | 7:40 am
    Public relations, online advertising, websites, SEO, sales, social media and email are all common forms of marketing used by small luxury hotels today. They are assembled in various mixes to form a hotel’s marketing and communications plan. These plans get the word out and hopefully generate the revenue that management and owners budgeted. Sometimes they do and sometimes they don’t. Over the course of the past few years far too many have proven they don’t. So why are so many small luxury hotels missing the mark when hotel chains, casinos and even cruise lines are meeting goals? You…
  • Grace Bay in Turks & Caicos Named the Caribbean’s Most Popular Beach

    Madigan Pratt
    31 Jul 2014 | 8:06 am
    The people have spoken. Yahoo Travel just announced its most-searched international beaches and Grace Bay beach in gorgeous Turks and Caicos was named the most popular Caribbean beach and the second most popular in the world outside the United States. This wasn’t a contest or a fancy campaign.  No one was even asked to cast a vote.  Nope.  Instead, people revealed their interests with clicks of a mouse.  Each month, more than 1.2 billion people search using Yahoo. Boulders Beach in South Africa with its resident colony of 3,000 penguins earned the top spot. Click here to read the story…
  • Success Secrets From The Best Caribbean Boutique Hotels

    Madigan Pratt
    15 Jul 2014 | 7:43 am
    Another season of discovering which hotels will be ranked among the world’s best is upon us. Travel+Leisure Magazine has just announced their picks and Condé Nast Traveler won’t be far behind. Seeing these annual rankings raised two questions. Which Caribbean boutique hotels are really the world’s best? More importantly what are their secrets of success? To find out, we started with an analysis of Caribbean boutique hotels that have received the Travel+Leisure World’s Best Award in each of the past five years. We then interviewed the general managers for two of the…
  • MarketingSherpa Features MP&A Case Study of Jamaica Inn

    13 May 2014 | 9:50 am
    MP&A Digital & Advertising is dedicated to delivering results in the terms of increasing revenue and occupancy for our hotel clients. Over the years, we have published countless case studies that document the success of our iCRM (integrated customer relationship marketing) program. We’re honored that our recent work with Jamaica Inn has been featured by the experts at MarketingSherpa, “a research firm specializing in tracking what works in all aspects of marketing (and what does not.)” Certainly, our iCRM program has worked for the iconic Jamaica Inn. In the nearly two years…
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  • How hotel marketers stay relevant with today’s guests
    1 Sep 2014 | 12:10 am
    The wants and needs of today’s guests are changing, and marketers should get a 360-degree view of guests in order to customize experiences and provide specific, relevant information during the journey. Retargeting is one way to figure out what’s relevant to guests.
  • How to put content at the heart of online hotel marketing
    1 Sep 2014 | 12:09 am
    When it comes to online content, hospitality brands need to take a hard look at curation and not just creation. Evoking a digital picture of specific local places seamlessly across digital and social channels is key to bringing destinations to life.
  • Cornell study: Sustainability certification boosts hotel performance
    1 Sep 2014 | 12:08 am
    Hotels that achieve certified sustainability requirements on average outperform in terms of rates and revenue per available room those that do not, according to a recent study from Cornell University.
  • European travel planning platform, GoEuro, pulls in another $27M for regional expansion
    1 Sep 2014 | 12:07 am
    GoEuro’s platform can be described as a meta search engine focused on European transport options. Users enter their start point and desired destination and the system crunches possible routes, considering factors such as speed and price.
  • eDreams Odigeo shares try to escape post-IPO nightmare
    1 Sep 2014 | 12:06 am
    While eDreams Odigeo prefers to describe itself as the world’s largest online travel company in the flight sector, many investors think of it instead as Europe’s worst-performing IPO of 2014.
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    Hotel F&B Observer

  • We Were Willing to Build a Business Back Then

    Steve DiGioia
    13 Aug 2014 | 1:22 pm
    I remember the local hardware store when I was a kid. It was owned by a wonderful man that would go out of his way to assist you with finding anything in the store as well as provide general fix-it knowledge. Apparently he was a jack of all trades and was more than happy to [...]
  • Having it All – Classics Return and Nouvelle Tastings

    Meg McDonough
    13 Aug 2014 | 1:18 pm
    I envision a sampling from these varying levels of cuisine, prepared in conjunction with the style of your hotel patronage, to present itself as a popular dining choice to your hotel guests and local patrons vying to order "a little of everything".
  • The Wonderful World of The U.S. Supply Chain

    Geoffrey Sagrans
    30 Jul 2014 | 12:00 pm
    Paul Greenberg posted an article recently in the New York Times title “Why Are We Importing Our Own Fish?” The article is a global look at how native species of seafood are being exported while the United States is importing most of its seafood. One of the points of this article discusses the [...]
  • 2014 CIA-Food Art Flavor Summit

    Len Elias
    15 Jul 2014 | 9:39 am
    The Summit is an amazing event sponsored through a partnership between Food Arts magazine and The Culinary Institute of America-Greystone. The Summit brings together chefs, hospitality leaders and other related experts from across all segments of the industry. It is designed as a fast paced series of demonstrations, discussions, tastings, and collaborative team exercises that [...]
  • A Food Revolution? Really?

    Doug Zeif
    15 Jul 2014 | 9:34 am
    A few days ago, I ate at Sam Fox’s new concept named Flower Child in Scottsdale. The tag line for Flower Child is a food revolution which, I have to say, really got me thinking. I think Sam did a great job with this concept, as he seems to most always do. [...]
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    Happy Hotelier

  • Google tests Project Wing

    29 Aug 2014 | 12:46 am
    Google tests Project Wing A drone delivery system being tested in Australia as their drone regulations are less steep than those in the US. Google tests Project Wing is a post from: Happy Hotelier. Would you like to subscribe to my newsfeed, or my weekly newsletter? Last update: Friday, August 29, 2014Google tests Project Wing is a post from: Happy Hotelier. Would you like to subscribe to my newsfeed, or my weekly newsletter?
  • Wakeup Copenhagen Borgergade – Hotel Reviews by HH (1)

    12 Aug 2014 | 5:23 am
    The front of Wakeup Copenhagen Borgergade Introduction to numbered “Hotel Reviews by HH” – cooperation with Hotel Designs My wife and I became hoteliers in 2000 after having fulfilled creative and caring professions unrelated to hospitality. In 2000 we started to convert a dilapidated terraced house next to our own house into a luxury 3 suites “Hotel” or Luxury B & B and operated it under the name Haagsche Suites (i.e. Suites of The Hague) until we’d closed it in December, 2013. Currently I am an almost full-time blogger on several blogs, Happy Hotelier…
  • Wilhelm Lutjens Bookcase – Dutch Design (64)

    8 Aug 2014 | 4:21 am
    Wilhelm Lutjens Bookcase – Dutch Design (64) Actually this is more like a “note to self” as I was inspecting an auction of German auction house Quittenbaum to see if I could find something for my Chair Blog (and Yes, I did find some, see Chair Blog’s Quittenbaum section). The bookcase sold for Euro 2,000. I just happen to have a smaller version of same bookcase. Before I throw it away, I should remember I wrote about it here and should bring it to an auction house. Wilhelm Lutjens Bookcase – Dutch Design (64) is a post from: Happy Hotelier. Would you like to…
  • MH 17 Crash

    25 Jul 2014 | 3:45 am
    MH17 Crash The Netherlands was shocked when it learned Malaysian Airplane, Flight MH 17, crashed in Ukraine. Presumably the crash was caused by Russian backed rebellions who fired an anti aircraft rocket to it. Of the nearly 300 passengers and crew almost 200 fellow Dutchman died in the crash. There were 80 children amongst them. In an earlier speech the Dutch Minister of Foreign Affairs thanked the UN Security Council for adopting a resolution that condemned this act. Wednesday July 23 was a day of National Mourning in the Netherlands. The first 40 bodies came home… MH 17 Crash is a…
  • America’s Cup 35 campaign started

    12 Jun 2014 | 7:05 am
    America’s Cup 35 campaign started I’ve been covering the America’s Cup for some time, but realize I forgot to say anything about the no 34 campaign because I was so busy with watching the thriller unfold when the Kiwi’s lost the cup to Oracle after they had build up a lead of 8-1 wins which Jimmy Spithill was able to claw back entirely to win 9-8. I’ve never seen such a comeback in sailing nor any other sport. The rules for the 35st Cup have been negotiated by defender Oracle Team USA, via Golden Gate Yacht Club and Team Australia’s Hamilton Island Yacht Club,…
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    Smith Travel Blog

  • The Mercer, New York: hotel of the week

    Kate Thorman
    29 Aug 2014 | 1:30 am
    Give us Manhattan’s bustling streets and 24-hour subways, its towering skyscrapers, designer-clad denizens and trendy restaurants: that’s right, this week, we’re going to New York City’s buzzy Soho neighbourhood, to André Balazs’ ever-cool Mercer hotel and its star-studded clientèle. Style High jinks in luxury lofts Setting Right to the very heart of it Why this week? With New York Fashion Week just a few weeks away, we have designer duds on the brain. So we convinced our friends at the Mercer to get in on the fun with us and offer shopping discounts at a…
  • The Wallawwa, Colombo: hotel of the week

    Sarah Jappy
    21 Aug 2014 | 6:44 pm
    Among three acres of peaceful tropical gardens, just outside of Colombo, Sri Lanka, is where you’ll find The Wallawwa. This 200-year-old colonial manor sparkles from a careful restoration, but hasn’t lost any of its original airs and graces. Style Lavish colonial pile Setting Nestled in Negombo Why this week? You don’t need an excuse to visit a tropical private hideaway where you can sample delicious Asian-fusion food, spend a day at the spa and not have to answer to anyone. Start your day with a spot of badminton on the lawn, then head to the Z Spa for a sandalwood and coconut…
  • Fontelunga Villas, Tuscany: hotel of the week

    15 Aug 2014 | 9:11 am
    We’re craving boundless rolling hills, aromatic olive groves, authentic bruschetta and days drenched in sun – and Fontelunga Villas has all that (and plenty of Tuscan romance) down to a tee. It’s Italian-rustic-chic meets stylish-contemporary-sleek… and this year it’s celebrating its 15th anniversary. Style Moorish Tuscan Tranquillity Setting The rolling Tuscan hills Why this week? During August, the larger cities (and the shops, museums and sights) are quieter and calmer, and generally more enjoyable – thanks to to Tuscan families migrating to the coast for the summer.
  • Travel gallery: our photoshoot in Greece

    Rachel Juarez-Carr
    13 Aug 2014 | 3:25 am
    We’re just back from glorious Greece, where we worked on our new Smith & Family photoshoot at Ekies All Senses Resort in Halkidiki! We took along our top model Tillie and her exceptionally good-looking family, as well as a few suitcases packed full of swimsuits and beachwear from London Boutiques (Biondi Couture, Pistol Panties, Varley London, Beach Candy, Spektre, Finlay), gorgeous goodies from Frame Chain and the very soft, very stylish Frescobol Carioca towels. Massive thanks to Petros at Ekies for hosting us, and Vangelis for taking us out on his boat! (All photos by Rachel…
  • Top 10 bank-holiday hotels in the UK and beyond

    Kate Weir
    12 Aug 2014 | 4:34 am
    Have you booked a bank-holiday break yet? Yes, we know it’s just two weeks away, but there’s no need to resign yourself to three days of rain-threatened back-garden barbecues just yet. We’ve rounded up 10 luxury and boutique hotels with last-minute availability (from 23–25 August) for a short break or staycation, to make the last long weekend before Christmas extra special. Whether you want to arrive by tube, train or plane, or your budget’s lavish or lacklustre, our carefully chosen range of romantic hideaways, cosy B&Bs and hip city-centre trendsetters…
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    Hotel Law Blog

  • Hospitality Lawyer: Why this may be the time to buy or sell a hotel management company

    Jim Butler
    25 Aug 2014 | 8:39 am
    By Jim Butler and the Global Hospitality Group® Hotel Lawyers | Authors of 25 August 2014 Lately, it seems like everyone wants to buy — or sell — an independent hotel management company. And this may be one of the best times to do so in a long while. Here are some thoughts on this timely subject by two of our hotel lawyers who have just completed a successful sale of an independent operator. Why this may be the time to buy or sell a hotel management company A hot trend and five key issues by Guy Maisnik and Joyce Men | Hotel Lawyers One of the hottest trends…
  • Asians want to live, buy homes and invest in Orange County

    Jim Butler
    19 Aug 2014 | 3:20 pm
    By Jim Butler and the Global Hospitality Group® Hotel Lawyers | Authors of 19 August 2014 Asians love California, particularly Southern California! They love it as a place to live, buy homes, invest, go to school, and run their businesses. In June, we talked about the close affinity between China and Los Angeles County as revealed by a new report. Now there is yet another report documenting how Asians love Orange County. Why? The report does not tell us that, but certainly Asians are attracted to California for the same reasons they been settling here for more than a…
  • JMBM announces 25th annual Meet the Money® national hotel finance conference

    Jim Butler
    18 Aug 2014 | 3:54 pm
    By Jim Butler and the Global Hospitality Group® Hotel Lawyers | Authors of 18 August 2014 Today, the Hotel Lawyers in JMBM’s Global Hospitality Group announced our 25th Annual Meet the Money® conference to be held May 4-6, 2015, at the Sheraton LAX. It’s hard to believe we are marking the 25th year of getting together with our friends in the industry for a couple of days where all participants share information, meet leaders in the industry and make deals. It will be an exciting conference and if you have not joined us at Meet the Money® in the past, we hope…
  • Hotel Lawyer with FAQs about EB-5 project financing for new hotel development

    Jim Butler
    4 Aug 2014 | 10:52 am
    By Jim Butler and the Global Hospitality Group® Hotel Lawyers | Authors of 4 August 2014 Frequently Asked Questions about EB-5 project financing for new hotel development by Jim Butler and Jonathan Bloch Partners, Jeffer Mangels Butler & Mitchell LLP   Why is there so much buzz about EB-5 financing? In the last five years, EB-5 financing has become extremely popular in development circles and is being widely used by mainstream, institutional players including government entities such as port authorities, major hotel brands like Marriott and Hilton, and some of…
  • Hotel development & EB-5 financing: Why you don’t want to form your own regional center

    Jim Butler
    30 Jul 2014 | 1:39 pm
    By Jim Butler and the Global Hospitality Group® Hotel Lawyers | Authors of 30 July 2014 How should hotel developers go after EB-5 financing? Although the EB-5 immigrant visa program has been around since 1990, the current trend of using this as a source of financing for hotel development began only three years ago. We worked on one of the first hotel EB-5 financings for the W Hotel and Residences in Hollywood, and have since worked on more than 60 EB-5 projects all over the country. Now, use of the EB-5 financing program has gone mainstream. Headline grabbers include the…
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    National Real Estate Investor

  • Outlet Center Development Pushes Forward

    28 Aug 2014 | 8:39 am
    This year, developers plan to open another eight centers totaling 3.2 million sq. ft. And over the next three years, there are 47 outlet center projects planned for a total of 17 million sq. ft. read more
  • 10 Must Reads for the CRE Industry Today (August 28, 2014)

    28 Aug 2014 | 8:15 am
    Office building owner Paramount Group filed papers for a public offering, in what could be the biggest REIT IPO of the year, according to Reuters. U.S. investors have drastically increased their acquisitions of European commercial real estate properties, reports World Property Channel. Dollar General still wants to buy Family Dollar, claims an article in Fortune. These are among today’s must reads for the commercial real estate industry. Content Classification:  Curated read more
  • As Self-Storage Cash Flows Rise, Competition for Assets Compresses Rates

    27 Aug 2014 | 7:49 am
    Both occupancy and rents continue to rise at self-storage properties, particularly as construction is only meeting a fraction of demand, according to market experts. read more
  • 10 Must Reads for the CRE Industry Today (August 27, 2014)

    27 Aug 2014 | 7:46 am
    The North American Securities Administrators Association wants to limit how much money high net worth investors pour into any single non-traded REIT, reports The Wall Street Journal. Regulators also want credit ratings agencies to become more transparent about how they rate CMBS bonds, according to Bloomberg. And investors in casino operators Pinnacle Entertainment and Boyd Gaming Corp. are urging them to spin off their real estate into REITs, according to the Las Vegas Review-Journal. These are among today’s must reads for the commercial real estate industry. Content Classification: …
  • Baby Boomers Buoy Florida Retail

    27 Aug 2014 | 6:36 am
    In the coming year investors looking to acquire retail assets in Florida and throughout the sunbelt will begin to target smaller communities, primarily inhabited by retired baby boomers. read more
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    Chefforfeng's Weblog

  • Pros and Cons of Social Media for Innkeepers-Youtube

    Heather Turner
    26 Aug 2014 | 12:37 pm
    This is the second in a series covering social media pros and cons for innkeepers, following will be Twitter, Linkedin, Google+, Pinterest, Facebook and Instagram. Please check out the first one in the series: Pros and Cons of Social Media for Innkeepers-Blogs Photo credit Dreamstime  Youtube (a Google product) -Youtube Pages have subscribers and individual videos on the page/account have “likes”. -If you’ve claimed your Google+ Business Page, your Youtube channel can be connected as a tab on your G+ profile Pros of Youtube -SEO (Search Engine Optimization)…
  • Pros and Cons of Social Media for Innkeepers-Blogs

    Heather Turner
    20 Aug 2014 | 3:17 pm
    This will be the first of a series covering social media pros and cons for innkeepers, following will be Youtube, Twitter, Linkedin, Google+, Pinterest, Facebook and Instagram. Blogging (or .org if you want to pay for it)  (a Google product) Plus there are dozens more out there that one can use, wordpress and blogger being the most popular. Blogs Can be personal or business or a combination of both. Posts can be set to automatically go to Twitter and Facebook through the blogging platform. Twitterfeed: feed your blog into twitter and Facebook…
  • Waste Lists and Why Bed and Breakfasts Should be Using Them

    Heather Turner
    8 Aug 2014 | 10:17 am
    What is a waste list? A waste list is generally a clipboard of paper, or a log book stored in the kitchen that tracks what food products are thrown away on a daily and weekly basis. This list should include any food that is returned from a guest’s plate. not just food product overages and expired products, it should include anything noted at all that’s extra on a plate when it’s returned to the kitchen, extra sauce, extra butter, etc. I know some Bed and Breakfasts who utilize waste lists, but not many that actually carry it one step further and analyse them on a monthly and yearly…
  • Innkeepers, Are you losing your identity?

    Heather Turner
    14 Jul 2014 | 9:09 am
    As innkeepers, your lives are public, they need to be. Guests do like to know who they are staying with generally, it’s an integral part of the B&B brand. And while not every innkeeper has their names and photos on their websites, the vast majority do. Realistically, it’s not much different then most businesses online, you can find out who owns a business, how long they have been in business, etc. just by trolling through the information found easily on Google. This post though is not about brand and brand identity, but about identity theft. As innkeepers, once your own information…
  • Bed and Breakfasts Need to Do Some Digital Housekeeping!

    Heather Turner
    22 May 2014 | 3:42 pm
    Innkeepers, when was the last time you looked, REALLY LOOKED at your website, especially your home page? And checked it? And checked the whole site? I have a project I am working on for a lodging organization, it includes going to every member’s website and gathering together their social media links, or in many cases, lack there of, and in the process I am looking over their sites and noticing things. Of the 500+ member pages I’ve managed to take a hard gander at so far, these are some things that have stuck out as significant problems. Issues are not just social media related, there are…
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    London Hotels Insight

  • London boutique hotels roundup – August 2014.

    29 Aug 2014 | 2:04 am
    September’s upon us, but there’s still time to enjoy what remains of the summer by booking a stay at one of London’s world-class boutique hotels. As for the hotels themselves, they continue to innovate their offerings to keep visitors interested. Here we take a look at the most significant goings-on in London’s boutique hotel scene over the past month. Continuing the trend of former court buildings being converted into boutique hotels, Old Street Magistrates Court is the latest property set to get the hotel treatment. Hotel Chatter recently took a look at plans for the property, which…
  • Dukes turn afternoon tea boozy with their new G & Tea.

    28 Aug 2014 | 1:02 am
    If you thought afternoon tea couldn’t get any more British, think again. Dukes St James London have doubled up on Britishness, by combining the traditional meal with another great British tradition – gin and tonic. Based around a new Beefeater gin infused with black tea, their new ‘G & Tea’ menu takes the trend of tea-infused alcohol and the popularity of afternoon tea and brings them harmoniously together to celebrate two quintessentially British drinks: tea and G&T. Guests can choose between either a black vanilla or Earl Grey infused gin, served in a…
  • Cocktails in the peaceful sanctuary of One Aldwych.

    27 Aug 2014 | 1:08 am
    After a recent night at the theatre, a friend and I ducked into the lobby bar at One Aldwych. With its timeless modern design, it was a welcome refuge after fighting through the crowds around the Strand and we were able to take a seat right away, even without reservations. The service at One Aldwych never disappoints and this time was no exception. Our drinks were chosen by the barman, who asked us a few questions about our tastes and recommended something accordingly. All part of the service, rather than special treatment, as he wasn’t aware that we were bloggers. I had Le Fizz du…
  • The changing hotel map of London: a history and a forecast.

    26 Aug 2014 | 2:04 am
    Once upon a time, if you wanted to stay in a decent hotel in London, you had one choice: the West End. Back in the early 1980s, there was practically nothing in the City (the Great Eastern was really showing its age, before being refurbished in 1996), nothing at all in the East End or Docklands or South Bank, and relatively few hotels in mid-town (the Howard, in Temple Place, the Waldorf in Aldwych). That layout hadn’t evolved a great deal since 1906, when the great hotels at London railway termini, the Langham, Savoy, and Claridge’s, were joined by the Ritz. Later investment…
  • Get your five a day the fun way at Sofitel St James.

    25 Aug 2014 | 2:01 am
    London’s hotels are often a prime place to see exclusive exhibitions and art displays, and soon guests at the Sofitel London St James will be able to see a new exhibition centred around a perhaps unlikely subject…vegetables. Patrick Laroche’s ‘Vegetables’ collection of sculptures takes a unique look at what could otherwise be seen as a mundane subject, from a creative perspective. You can get an idea of the French-Swiss artist’s work at Check rates at Sofitel St James The exhibition will be held at the hotel between September 18th and October 31st.
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    Hospitality Law Check-In

  • Resigned Members: It's the Same Category

    Glenn Gerena
    28 Aug 2014 | 11:07 am
    Spikes v. Hamilton Farms Golf Club (D. NJ 2014) Meiselman v. Hamilton Farms Golf Club (D. NJ 2011) Clubs that resell resigned memberships generally have separate "sell lists" for each membership category. Therefore, if a club sells memberships in a different membership category, those sales do not trigger resales of resigned memberships and the corresponding refund payments to the resigned members. When clubs issue memberships in "new" categories, the question arises as to whether the new category is truly a different membership category. In two separate cases (one decided in August 2011 and…
  • Urban Land Institute (ULI) Spring 2014 Meeting Sets Positive Tone

    Nelson Migdal
    21 Apr 2014 | 3:02 pm
    The key phrase seems to be “slow and steady.” Market indicators in the hospitality sector are mostly in growth mode with upward pointing arrows in most, but not all, areas of inquiry. There appears to be a significant degree of confidence in hotel performance, but some discomfort as to the risk-reward relationship of debt positions. Transaction volume remains below 2006-2007 levels, but yet is tracking to be better than any year since 2007. Since a picture is worth a thousand words, we commend you to the U.S. Hotel Industry Performance created by Jan Freitag, Senior Vice President…
  • Claremont Club Case: It's Not Just Dodgeball

    Glenn Gerena
    21 Mar 2014 | 10:13 am
    Lotz vs. Claremont Club, Court of Appeals, Division 2, California (August 15, 2013) This decision illustrates both the general risk of club liability when liability waivers are unclear and when a club does not follow its written management policies and the unique risk of club liability when a club offers child care. In this case, a member's child was injured playing dodgeball in the club's childcare program. The trial court ruled that (i) a release signed by his father barred the claims, (ii) there was no evidence showing the club's conduct amounted to gross negligence, and (iii) the injuries…
  • Being Hospitable to Service Animals*

    Nelson Migdal
    13 Mar 2014 | 1:58 pm
    The Equal Rights Center based in Washington, D.C. has recently published a short and helpful booklet for users of service animals and other types of assistive animals.  It is a “users” guide for persons seeking accommodations for their service animals, including advocacy tips and resources for reporting violations.  The hospitality industry is often at the forefront of accommodating guests, and this publication is a useful and simple tool to better understand how and when to accommodate guests. One important point for the hospitality industry is that under the ADA,…
  • Getting the Word Out - It's all about Marketing - The Interplay between Owner's and Brand's Priorities

    Nelson Migdal
    26 Feb 2014 | 11:47 am
    At first blush one would think that a hotel marketing plan would equally benefit the owner of the specific hotel and the brand under which the owner’s hotel is operated.  Clearly, marketing the owner’s hotel and marketing the brand benefit both the owner and the brand.  However, upon closer investigation, the owner’s interests and the brand’s interests are quite different when it comes to “getting the word out” and marketing.  Our colleague Tara Gorman's article in this week's Hotel Business Review, "Getting the Word Out - It’s all…
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    Are Morch - Hotel Blogger

  • Facebook News Feed Changes and How it affect Hotels

    Are Morch
    28 Aug 2014 | 6:33 am
    Facebook News Feed Changes and How it affect Hotels There is one thing that is consistent with Facebook; it is constantly changing. And they just recently announced some improvements to News Feed to help people find the posts and links from publishers that are most interesting and relevant, and to continue to weed out stories that people frequently tell are spammy and that they don’t want to see. Out with Click-Bating Headlines Facebook is really getting down on Click-Bating. People prefer headlines that adds value, and that help them decide if they want to read the full article. This is a…
  • Why Hotel Social Media Experts Should Do Their Homework For Back To-School season

    Are Morch
    23 Aug 2014 | 5:42 am
    Why Hotel Social Media Experts Should Do Their Homework For Back To-School season Kids may be dragging their feet as they begin a new year at school, but for hotel social media experts, this is a time to celebrate. Between the school supplies and the clothing sales, back-to-school season is one of the busiest shopping seasons of the year for families, and for hotels as well. Many families are looking for one last hurrah before the summer comes to a close, so it’s the perfect season for hoteliers to amp up their social media campaigns and discounts. Here’s a lesson today to help your hotel…
  • Why Hotels should avoid having Guest Feedback go viral on Social Media

    Are Morch
    19 Aug 2014 | 5:58 am
    Why Hotels should avoid having Guest Feedback go viral on Social Media Customers has relied on trusted resources from their Network to make Hotel reservations long before both Internet and Social Media made Guest Feedback more available. The casual leisure traveler maybe shared their experience with ten of their closets friends. While the business traveler could share it with up to hundred friends, colleagues and business contacts. With Internet services like TripAdvisor became available, and we started both the casual leisure traveler and the business traveler was sharing their info with a…
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    Rethink Hotels

  • New research on how travelers use online hotel reviews

    21 Aug 2014 | 5:03 pm
    Reviews continue to be part of the shopping process for stays at hotels. Ask any hotel who is in the top 3 of their cities and find out the impact it has on their revenues. The internal processes and tools are now fueling this growth to these platforms. There are also tools that help you […]
  • Grow Your Direct Online Hotel Bookings By Optimizing & Personalizing Your Website

    16 Mar 2014 | 10:08 pm
    The practice of Revenue Management and having a strategy for your hotel can mean the difference between continued success and failure. Online marketing is just an extension of your overall Revenue Management strategy. Online Marketing is not only about using paid channels, like Adwords and Re-targeting, It is about your entire digital presence. At the […]
  • 5 Actions To Drive Groups Revenue Next Week

    9 Mar 2014 | 8:49 pm
    This is a guest post by Eden Grant There is confirmation that the Groups and Meetings space is geared to support hotel giants and independents, going into 2014. Today, there is demand for unique spaces and unconventional meeting ideas. This is the margin of opportunity when working towards supporting overall rate growth and a healthier […]
  • 3 Ingredients To Successful And Flexible Revenue Meetings

    21 Jan 2014 | 10:27 pm
    This is a guest post by Eden Grant In the revenue management game, the goal to remain competitive, innovative and consistent can be tough. In today’s revenue arena, we need to adapt and drive change projects, while holding on to beneficial procedures and standard tactics. How do you get the right mix of adaptability and […]
  • How To Communicate In Revenue Management Meetings & Bridge The Gap Between The Audience And Speaker

    12 Dec 2013 | 1:07 am
    This is a guest post by Eden Grant Gap… Google tells me it is: “…a break or hole in an object or between two objects”.  It is also a revenue manager’s worst nightmare. Let us take a quick look at the illustrated point below. As concerning as this point is, these gaps, consequently, become opportunities […]
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    Premier Hotels Blog: London Premier Hotels

  • Why sightseeing London on Foot is better

    Alex Demetrius
    14 Aug 2014 | 5:24 am
    Touring London by bus or a cab want help you enjoy the life of the city; the best way is to walk down the streets of London. There are many transport services which can connect to every of its main streets, but walking would help you get many charms of the city that you could surely miss, a gentle walk helps you connect between any two major attractions within an hour. Want to explore the city by foot, you can get started from the tower bridge to Trafalgar square, which would take an hour. Accommodation would not be a matter to search for, after a tiring walk through the city London Premier…
  • Ten words that you need to know in all languages

    Alex Demetrius
    14 Aug 2014 | 5:20 am
    Planning a trip to a foreign country, travelling for pleasure or business, learning the language of the country can make your trip more exciting. Communication and chats with local can have new experiences, So it’s better to have a good sense of the languages you’re going to encounter with. There are some basic phrases to know in any languages. 1. Hello If you are walking down the street, and having an eye contact with a person with a smile and you greet him their cultural customs, you feel you are truly getting a local experience. 2. Please/ Thank you Locals do guide you in…
  • Hotels scene in London

    Alex Demetrius
    14 Aug 2014 | 5:16 am
    Lots of people travel all around the world for various purposes. Either they travel simply to visit and explore the place or many a times people travel for business purpose. Since the globalization has occurred, travel has become a very crucial part of the life of people. And the traveling around the globe is not such a difficult and painstaking thing these days. Due to the easy access of travel options, people keep travelling and exploring various places and cultures. Like every other thing, there are a few places in the world that are more visited than others, not just for business purpose,…
  • Witness The Best Of Design At The London Design Festival 2014

    Alex Demetrius
    14 Aug 2014 | 5:11 am
    London is known to be one of the cities that maintain high standards in arts, sciences, urban management and creativity. It is one of the cities that have gained prominence in the world for its early sophistication and plannings. No wonder why this city gets the best of best when it comes to talent. It attracts a great share of talented designers who are an asset to this city and of course to the world. And now, this year, people are going to witness the talent and efforts of innovative designers from all over the world. This event is dynamic in nature with not only plain exhibitions to…
  • Royal Air Force Museum of London

    Alex Demetrius
    14 Aug 2014 | 5:01 am
    Hendon’s London Aerodrome in Colindale the historic site, where the Royal Air Force Museum is located, the flying was ceased in 1968 and the museum was founded in 1972, which was opened by Queen Elizabeth II on the 15th of November 1972. The site which belongs to the U.K’s only museum dedicated to aviation wholly, in five themed aircraft halls over 100 aircrafts have been stranded, which tells people the story of Royal Air Force and its collection. The hall housed 36 aircrafts in the beginning, and the collection increased accordingly. The collection includes aircrafts of early…
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  • Dusit International Enters Strategic Partnership with ReviewPro

    26 Aug 2014 | 2:45 am
    ReviewPro, the leading provider of online reputation and social media analytics for the hotel industry, has signed a strategic partnership with Dusit International, a luxury hotel brand with over 20 properties located in key tourist destinations such as Thailand, the Maldives, the Philippines and the United Arab Emirates. Under this agreement, Dusit International will benefit from ReviewPro’s award-winning online guest satisfaction solution, which provides critical insight into operational and service strengths and weaknesses by aggregating millions of mentions from over 100 of the most…
  • Employee Spotlight: Meet Data Engineer, Patryk Szulczyk

    22 Aug 2014 | 4:22 am
    Where are you from and how long have you been in BCN? I’m Patryk and I’m from Poland. I’ve been here for 7 years. What did you do before joining ReviewPro? Before I came here I worked in an IT consulting company in the same building. Before that I was an Erasmus student at UAB (Autonomous University of Barcelona). What do you do here? As a data engineer, I oil the code cogs that keep the ReviewPro machine running smoothly and I sometimes add new cogs. I also try to help the team perform as efficiently as possible wherever I can and have recently been nominated as a release manager. What…
  • CBS Chicago Radio Host Interviews RJ Friedlander

    Natasha Drewnicki
    21 Aug 2014 | 9:41 am
    On Tuesday 19th August, CBS Chicago radio host Kris Kudel interviewed ReviewPro CEO, RJ Friedlander, to discuss the implications of harsh hotel policies in the age of online consumer empowerment. CBS Chicago, which forms part of the CBS Corporation, is one of the U.S.A’s most important radio networks. The fast-paced conversation focused on Union Street Guest House, which suffered serious damage to its online reputation when enraged guests attacked its policy of fining wedding party members $500 for negative reviews posted on Yelp. The online chaos not only shamed Union Street Hotel into…
  • Is Reality Marketing the Future of Online Reputation Management?

    Natasha Drewnicki
    19 Aug 2014 | 8:36 am
    In today’s social-media driven climate of online reviews, guest expectation and online reputation management is fast becoming critical to getting more positive reviews. Guests arrive a hotel with expectations determined primarily by the information they find online. So how can you make sure to provide an experience that lives up to what they’re led to expect? Failed Expectations: The #1 cause of negative reviews A couple arrives at a hotel, ready to settle into the lovely hotel room they booked online. It looks spacious and bright on the website– perhaps they’ll even get that famous…
  • L.E. Hotels Partners with ReviewPro to Listen and Act on Guest Feedback

    8 Aug 2014 | 2:51 am
    Visionary veteran hotelier Efrem Harkham’s hotel representation group to provide an analytical edge through ReviewPro’s online reputation score, the Global Review Index™ Barcelona, August 7th 2014 – L.E. Hotels has signed a multi-year deal with ReviewPro, the leading international provider of online reputation and social media analytics for the hotel industry. The Los Angeles-based boutique hotel group has iconic properties in key global destinations, including New York’s Duane Street Hotel, Los Angeles’ Elan Hotel and Hong Kong’s Empire Hotel. This new…
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    New Hotel Travel

  • Hotel on top of crane

    29 Aug 2014 | 4:11 am
    Hotel on top of crane is a post from: New Hotel Hotel on top of crane, for those of you who likes adventure and try out unique places, which is different from the others, this one hotel may be the right destination overnight during a visit to Amsterdam, Netherlands. Faralda NDSM Crane Hotel Named Faralda NDSM Crane Hotel. This place is a luxury hotel that is built on top of the crane or equipment to construct buildings and high rise buildings. Though built on top of the construction, the hotel retains the luxurious amenities like a five star hotel. At a 15-floor hotel consists of three luxury…
  • Flying partner of traveler dream

    26 Aug 2014 | 2:49 am
    Flying partner of traveler dream is a post from: New Hotel All people dream of air travel with each celebrity idols. In the UK, the traveler has a dream to sit adjacent to the family of Prince William while on the plane. Prince Harry Flying partner of traveler dream London City Airport conducted a survey to passengers who want to fly to all corners of the world. Interestingly, they made ​​a survey of the dream to fly with the idol. Surveys show 10 celebrities from the world famous, big dream of the traveler wants to sit next to members of the British royal family being highlighted warmer.
  • Peaceful country to visited by solo traveler

    24 Aug 2014 | 10:17 pm
    Peaceful country to visited by solo traveler is a post from: New Hotel Peaceful country to visited by solo traveler, leisure doing alone out of state, in addition to many benefits sometimes bring many new lessons. You will learn self-reliant, courageous, and steadfast in the face of every condition. Ireland Even so, it does not mean peace for all countries you visit alone. There are some countries, especially the countries of conflict including better soon you avoid of mind to commit pleasure there alone. After read from pegi-pegi travel sites, following some peaceful country to be visited by…
  • Reason Melbourne became location to be residential stay

    20 Aug 2014 | 12:50 pm
    Reason Melbourne became location to be residential stay is a post from: New Hotel Melbourne offers the double attraction. Because in addition to good business is also a decent location to be a residential stay. Melbourne Reason Melbourne became location to be residential stay “As a business, we are growing rapidly with an office and manufacturing center in Port Melbourne and can easily reach customers in Australia and New Zealand,” said Director of Global Retail Specsaver, who runs a manufacturing company in Port Melbourne, Derek Dyson, as quoted from Okezone. Melbourne…
  • How to repair the damage to door handle

    19 Aug 2014 | 12:14 pm
    How to repair the damage to door handle is a post from: New Hotel How to repair the damage to door handle. Opening and closing the door is an activity that is certainly often be done by everyone. Not surprisingly, over time the door lock was damaged. However, it does not mean opening and closing of the door into the main factor causing damage to the door. door handle How to fix the damage to door lock In addition, there two things to know about the level of damage to the door handles and light weight. The door handles are said to be slightly damaged when the door handle is not working…
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    Travel Update

  • Man sues hotel over case of mistaken identity

    Barb Delollis
    31 Aug 2014 | 1:46 pm
    The Dallas Morning News reports today that a man is suing La Quinta Inns & Suites, charging that he was accosted by police at one of its Dallas locations. According to the article, the man says in court documents that he was mistaken for a wanted criminal on June 16, when he was in town to attend a Baptist convention with family. The story includes a link to the man’s lawsuit filing. The man was staying at a La Quinta when he received a call at about 6:30 a.m. saying he was needed at the front desk to fix a problem with his credit card, the story said. TWITTER: Follow Barb on…
  • Travel Update’s Top 5 stories: ‘Knee Defender’ controversy No. 1

    Barb Delollis
    31 Aug 2014 | 5:55 am
    Seats that do not recline on a Spirit Airlines flight. Photo by Barb DeLollis. Each Sunday, I’ll give you a rundown of the five most popular stories for the past week on Travel Update. Not surprisingly, last week’s No. 1 most-read story had to do with the issue of reclining seats in increasingly crowded aircraft. The week before, the No. 1 most-read story was about American Express and its rollout of Centurion airport lounges. Pushback on $22 Knee Defender gadget after fight erupts American Airlines to stretch unaccompanied minor fee to age 14 U.S. airlines mishandled bag rate rises…
  • Hilton Worldwide opens 10th Doubletree hotel in London

    Barb Delollis
    30 Aug 2014 | 11:30 am
    The Doubletree by Hilton – Islington hotel in London. Photo by Matthew Shaw courtesy of Hilton Worldwide. Hilton fans now have another hotel choice in London. It’s London’s 10th Doubletree, officially called Doubletree by Hilton London – Islington, the company announced. From the hotel, it takes less than five minutes to walk to the Angel tube station and 15 minutes to walk to Kings Cross and St. Pancras rail station. A quick check on the hotel’s website shows the lowest rate for a midweek night (Tuesday) without breakfast is £249 (about $413) or £263 (about…
  • American Airlines: More fruit & cheese plates, please!

    Barb Delollis
    30 Aug 2014 | 9:18 am
    Menu from American Airlines LAX-DCA flight. Photo by Barb DeLollis. Dear American Airlines: Apparently I’m not alone in wanting to buy your fruit and cheeses plate when sitting in coach on a transcontinental flight. In fact, they sold out on my last two flights – despite the $8.29 price tag. I nabbed one of the last two fruit and cheese plates on my flight Wednesday from DCA to LAX simply by luck. Early on in the flight, I’d asked a flight attendant what was available for non-meat eaters and she told me about the fruit and cheese plate. Fortunately, she also told me there…
  • New airline service round-up: San Antonio-New Orleans, Chicago-Istanbul

    Barb Delollis
    30 Aug 2014 | 7:32 am
    The historic Paddlewheeler Creole Queen in New Orleans. Photo by reader Nancy Edwards. New airline service roundup: San Antonio – New Orleans:  Southwest Airlines will add daily nonstop service between San Antonio, Texas, and New Orleans Louis Armstrong International Airport, the San Antonio Business Journal and Times-Picayune report. Southwest currently offers flights from San Antonio to New Orleans via a connection at Houston Hobby, the San Antonio Business Journal says. The new service starts in time for Thanksgiving weekend on Tuesday, Nov. 25. Tickets for March are on sale now,…
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    Jamaica Ocean View Villa

  • 5 Off the Beaten Path Adventures for Your Ocho Rios Vacation

    26 Aug 2014 | 4:11 pm
    Many people who visit Jamaica choose to stay at all-inclusive resorts and never leave the property, and while this might make for a simple vacation, it does mean that there are many hidden spots on the island waiting to be discovered by adventurous vacationers. Skipping the resort experience can allow you to enjoy memorable off the beaten path experiences near Ocho Rios, and we’ve put together a list of the top five activities that you can enjoy while beating the tourist crowds. 1. Cave Valley – Situated in an area replete with limestone caves, the settlement of Cave Valley waits…
  • Your Guide to Weather in Jamaica

    6 Aug 2014 | 12:21 pm
    Weather in Jamaica Jamaica is truly an island paradise and is a beautiful getaway spot in any season. Still, the weather does vary from season to season and knowing what to expect from weather in Jamaica will help you know what to pack and what to anticipate when you arrive. Here is a season-by-season look at Jamaica weather. Jamaica Weather in the Spring Spring is the windiest time of year in Jamaica, particularly the months of March and April. While this won’t interfere with your enjoyment of the beaches, the water may be too rough in the Ocho Rios area for scuba-diving, snorkeling…
  • Four Jamaica Vacation Villa Myths Debunked

    4 Aug 2014 | 11:04 am
    Jamaica Vacation Villa Myths Debunked Jamaica is the ultimate island paradise for those who want to soak in the sun, enjoy beautiful ocean views and explore exotic landscapes. Renting a Jamaica villa can provide travelers with a unique experience when they visit the island, allowing them to get off the beaten path and away from the crowds at all-inclusive resorts. Many travelers state that while they would prefer to stay in a Jamaica vacation villa, they are hesitant to reserve one due to various reasons. The majority of the time, these reasons relate to misconceptions and myths regarding…
  • 6 Things You Need to Know Before Booking an All-Inclusive Jamaica Vacation

    30 Jul 2014 | 5:36 am
    A Jamaica vacation to Ocho Rios is the trip of a lifetime. With beautiful beaches, interesting attractions and an exciting town waiting to be discovered, Ochio Rios is the ultimate destination for a memorable getaway, but how much you’ll enjoy your trip will depend greatly on where you stay. The allure of booking an all-inclusive vacation can be great. The idea of paying one low price for accommodations, food and activities can seem like a simple, affordable way to handle your Jamaica vacation; however, there are some drawbacks to all-inclusive travel that you must be aware of before…
  • 5 Things You Don’t Want to Miss on Your Ocho Rios Jamaica Vacation

    27 Jul 2014 | 5:53 am
    Ocho Rios is one of the most popular tourist destinations in the world and for good reason. Few places on Earth can boast the beautiful beaches, gorgeous landscapes, exciting activities and colorful local culture that Ocho Rios can. If you truly want to experience all that Ocho Rios has to offer on your Jamaica vacation, be sure not to miss the following: 1. Blue Hole – Nestled away in the hills of Ocho Rios is The Blue Hole. Here, you’ll find sparkling waters and spectacular waterfalls that few tourists to the area get to see. After a relaxing hike up the hill, you can swim and…
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  • Back to Basics: Hotel Search Engine Marketing – Part 1

    Nicole McGovern
    27 Aug 2014 | 6:00 am
    As a leading digital marketing agency we receive a number of questions regarding Hotel Search Engine Marketing (SEM) and Pay Per Click (PPC) and what can be done for the best paid ranking. When talking about SEM and PPC, it’s important not to get lost in all the information (and misinformation) out there. Our three-part blog series from Senior Analytics & PPC Manager, Gouri Karode shares the essential best practices for SEM and PPC in 2014 and beyond. Part 1: Optimizing Your Site A professionally designed website can increase conversion rates and bookings, ensure trust and…
  • 5 SEO Tips for Hotels That Want to Achieve Higher Search Engine Rankings

    Nicole McGovern
    22 Aug 2014 | 7:00 am
    Summertime is when most people go on vacation and when most guests will be utilizing your services.  Are you at the top of the search engines when they come looking for availabilities or are you buried on page 9 of Google and Bing’s search engine results?  While there are several articles that address this issue, we’ve compile a list of the top 5 common SEO mistakes hotels make.  Have you made any of these? Top 5 Common SEO Mistakes by Hotels: Loading Time – You have taken the time to incorporate the most beautiful images of your hotel, along with breathtaking photos of your pool,…
  • 3 Things Hoteliers Must Budget for in 2015

    Nicole McGovern
    19 Aug 2014 | 6:00 am
    What every hotelier should consider and budget for in 2015. Given recent trends, digital marketing is set to become a majority piece of the budget pie by 2019. In a world of increased mobile use and expectations of rapid online responses from properties and brands, hoteliers need to stay on trend with digital spending when planning their 2015 budget, making certain three areas of web-based marketing are well addressed next year. 3 Things Hoteliers Must Budget for in 2015 Complete Online Reputation Management Managing your online reputation isn’t as simple as making sure you monitor what…
  • Lodging Interactive Hosts Free Social Customer Care Webinar

    Nicole McGovern
    5 Aug 2014 | 6:00 am
    Hoteliers can discuss the importance of social customer service on Twitter with industry experts. Lodging Interactive, worldwide provider of innovative Internet marketing and online reputation management solutions exclusively servicing the hospitality industry, will present a complimentary webinar on Tuesday, August 12 to discuss the importance of social customer care and how your property can increase the level of social customer service it offers in-house guests. Social Customer Care – Is Your Hotel Listening?” Tuesday, August 12, 2014 1:00 – 2:00 PM EDT Registration Link With…
  • Effective Pay Per Click Advertising

    Alicia Pavignano
    30 Jul 2014 | 5:41 am
     Pay per click advertising is an ideal way to drive traffic to your website.  Many hotels take advantage of this opportunity in the hopes of increasing their  online revenue.  There is a lot to consider before entering the pay per click arena.  First and foremost, you need to determine what your monthly budget  will be and once you do that you can calculate what you have to spend daily.  You need to consider the market of your hotel, as well as what type of  clientele you are seeking  to help determine how much you need to spend.  For example, New York City will be a highly…
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