• Most Topular Stories

  • Thanks for Thank-You Notes

    Marriott on the Move
    Marriott on the Move
    19 Oct 2014 | 7:43 pm
    Listen to blog Dear Thank-You Note, Reports of your death have been greatly exaggerated. I wrote over 700 hundred thank-you notes last year, but we octogenarians can’t keep carrying the torch of proper etiquette. (Maybe torch is the wrong word when referring to notepaper.) I worry most about the Millennials....
  • Hoteliers proved accurate with 2013 performance predictions

    AH&LA SmartBrief
    21 Oct 2014 | 9:07 am
    Hoteliers made extremely accurate predictions for profits, revenues and expenses in their 2013 budgets, according to an analy -More- Attract new customers with on-the-go solutions Your guests are always looking for great taste from trusted brands. Offer Kellogg's® products in key revenue-building locations such as breakfast area, lobby store and business meetings. Grow satisfaction and RevPar. Click here or visit
  • Macau trumps Vegas with $270 minimum bet

    Hotel News
    22 Oct 2014 | 9:53 pm
    The city's $45 billion casino industry is now roughly seven times bigger than Vegas, and eye-popping growth has attracted the biggest players, including Las Vegas Sands and Wynn Resorts. Gambling in the former Portuguese outpost has been fueled by a relaxation of regulations and a Chinese populace eager to try their luck.
  • Versailles: The Hotel Du Controle at Versailles Is Back On Track and May Actually Open

    HotelChatter -
    22 Oct 2014 | 3:00 pm
    It's been almost four years since the announcement of a luxury hotel planned on the estate of the iconic Palace of Versailles. The news of a hotel next to, alongside rather, one of the world's greatest architectural treasures generated quite a buzz as well as induced mixed feelings from the public. It seemed that everyone was talking about it (including us) but then it dropped off the radar, leaving us wondering if this was just another great hotel idea gone six feet under. NON! The Hotel Du Grand Controle, originally slated to open in 2012, is back on and approaching a new finish line. The…
  • Crisis Management and Communications

    Saturday Briefing
    18 Oct 2014 | 3:02 am
    BY DR. RICHARD KELLEY — As mankind and Mother Nature conspire to bring us one crisis after another – be it war, plague, weather or the movements of our planet’s restless crust – news, comments, fact and fiction are flying … Read More. To read the entire article please click the article title above.
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    Hotel News

  • Macau trumps Vegas with $270 minimum bet

    22 Oct 2014 | 9:53 pm
    The city's $45 billion casino industry is now roughly seven times bigger than Vegas, and eye-popping growth has attracted the biggest players, including Las Vegas Sands and Wynn Resorts. Gambling in the former Portuguese outpost has been fueled by a relaxation of regulations and a Chinese populace eager to try their luck.
  • Choice Hotels Celebrates Continued System Growth in 2014

    22 Oct 2014 | 6:11 am
    Momentum for new hotel development continues to build at Choice Hotels International , one of the world's leading hotel companies. At the 20th annual Lodging Conference, the company heralded several initiatives driving interest in new construction for Choice branded hotels.
  • Gaming in Japan: Not dead yet

    22 Oct 2014 | 2:21 am
    Reuters news service reported this week that a Japanese casino expansion bill wouldn't be voted on by the time country's legislature adjourns Nov. 30. Union Gaming Group Managing Director Grant Govertsen, who is based in Macau, told investors two issues sunk the measure - skittishness by a high-level member of Japan's ruling coalition and political unrest in the Cabinet of Japan's prime minister, who has been the primary backer of casinos.
  • Starwood Hotels & Resorts sells The St. Regis in Rome

    21 Oct 2014 | 10:30 pm
    Starwood Hotels & Resorts Worldwide has sold The St. Regis Rome to subsidiaries of Constellation Hotels Holding for $150.7 million, but will remain involved in the property, continuing to operate the hotel under the St. Regis brand flag as part of a new long-term agreement. "The sale of The St. Regis Rome further advances Starwood's asset-light strategy as we continue to seek the right owners and partners to create value for our shareholders and focus on growing our global fee business," said Simon Turner , president of global development for Starwood, in a statement.
  • Selkirk students meet resort director

    21 Oct 2014 | 6:39 pm
    As students in the Selkirk College resort and hotel management, hospitality and professional cooking programs dove into their second month of studies, a visit by the head of Fairmont Chateau Lake Louise helped provide additional incentive to make good use of their time learning about the industry. Nestled in one of the most iconic locations in Canada, the Chateau Lake Louise is currently enjoying one of its busiest years in recent history.
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    HotelChatter -

  • Versailles: The Hotel Du Controle at Versailles Is Back On Track and May Actually Open

    22 Oct 2014 | 3:00 pm
    It's been almost four years since the announcement of a luxury hotel planned on the estate of the iconic Palace of Versailles. The news of a hotel next to, alongside rather, one of the world's greatest architectural treasures generated quite a buzz as well as induced mixed feelings from the public. It seemed that everyone was talking about it (including us) but then it dropped off the radar, leaving us wondering if this was just another great hotel idea gone six feet under. NON! The Hotel Du Grand Controle, originally slated to open in 2012, is back on and approaching a new finish line. The…
  • Here's The Code...for SLS Hotels' New Loyalty Program

    22 Oct 2014 | 2:10 pm
    At long last, SBE, parent company of nightclubs, restaurants and SLS Hotels has FINALLY introduced its new loyalty program. And boy, is this long overdue. We've been waiting for this since July 2011 when the existing program, SBE Preferred, stopped taking new members. Called THE CODE, the program was actually introduced first as the players club program at the new SLS Las Vegas. When we inquired at SLS casino about signing up, we asked if The Code worked for all SBE properties across the U.S. We were told that it didn't at the time but that eventually it would. Now the program is open for all…
  • Santiago : Don't Judge Singular's New Santiago Property By Its Cover

    22 Oct 2014 | 10:44 am
    The Singular Hotel in Chile probably won’t draw much attention from people who stroll by unknowingly. Santiago's newest hotel, opened this month in the Lastarria neighborhood, sports a pretty plain exterior to the naked eye. But the "plainness" of the facade begins to fade into appreciation when you understand that its appearance has to do with its location in a protected “Zona Tipica” of Lastarria. According to Chilean law, any construction in this area must be "representative of the evolution of a human community and noted for its stylistic unity and its materiality or…
  • London: As 2014 Begins to Wind Down, Here's a Look at London's Newest Hotels

    22 Oct 2014 | 8:40 am
    Six pictures of six London hotels. Which one is the odd one out? Your time starts…. now.
  • New York: Now You Can Paint The Yotel New York On Your Nails

    22 Oct 2014 | 7:25 am
    Can't make it to the Park Hyatt Place Vendome in Paris for a mani and pedi at their new eco-nail suite? Or perhaps, you can't afford the $90 mani prices? Don't freak. You can simply pop into the Yotel New York for its own line of eco-friendly nail polishes. The funky Times Square hotel has partnered up with Habit Cosmetics to offer two custom-created nail polishes. One will be done in a "bold plum" shade while the other will be "cool blue-grey." Both colors reflect the YOTEL's signature color palette. Aside from the daring colors, the lacquers are also vegan, cruelty-free and free of toluene,…
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    Marriott on the Move

  • Thanks for Thank-You Notes

    Marriott on the Move
    19 Oct 2014 | 7:43 pm
    Listen to blog Dear Thank-You Note, Reports of your death have been greatly exaggerated. I wrote over 700 hundred thank-you notes last year, but we octogenarians can’t keep carrying the torch of proper etiquette. (Maybe torch is the wrong word when referring to notepaper.) I worry most about the Millennials....
  • Into the Details

    Marriott on the Move
    12 Oct 2014 | 8:18 am
    When my father asked our Board of Directors to elect me president of our company in 1964, he wrote me a very thoughtful letter describing how I should develop my management style to be an effective executive. In a recent interview, I was asked, which item on my father’s list...
  • Why Ask Why

    Marriott on the Move
    4 Oct 2014 | 5:09 pm
    In their book Double Down, Mark Halperin & John Heilemann briefly mentioned President George W. Bush’s lack of curiosity as one reason why the last half of his second term was not as successful as it could have been. As I ponder why some people are successful in business and...
  • The End of an Era

    Marriott on the Move
    27 Sep 2014 | 5:38 am
    My father, who founded our company with a nine-stool root beer stand in 1927, came from a family of eight children. Dad had four sisters and three brothers. Woodrow was the youngest member of the family and he died in 2005. His widow, Judy Cannon Marriott, passed away on August...
  • Taking Care of Guests, From A to Z

    Marriott on the Move
    20 Sep 2014 | 7:44 pm
    Our core value at Marriott is to take good care of our associates, and they will take good care of our guests. Recently I had the privilege of presenting the 50-year of service pin and certificate to Miss Frances Holland. Ms. Frances, as everyone calls her, joined our company when...
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    Saturday Briefing

  • Crisis Management and Communications

    18 Oct 2014 | 3:02 am
    BY DR. RICHARD KELLEY — As mankind and Mother Nature conspire to bring us one crisis after another – be it war, plague, weather or the movements of our planet’s restless crust – news, comments, fact and fiction are flying … Read More. To read the entire article please click the article title above.
  • Castaway Island, Fiji Named Tops with Australian Families

    18 Oct 2014 | 3:01 am
    BY DONNA PARKIN — Castaway Island, Fiji (FCI) received the award for its outstanding holiday appeal and facilities for families, and Outrigger on the Lagoon . Fiji (FOR) was named third best family resort in Fiji. Readers ranked resorts on their … Read More. To read the entire article please click the article title above.
  • Ebola Update

    18 Oct 2014 | 3:01 am
    BY DR. CHUCK KELLEY — In last week’s Saturday Briefing I described the history and characteristics of the Ebola virus. I ended by saying that the next few weeks would be interesting, and indeed just these past seven days certainly … Read More. To read the entire article please click the article title above.
  • Honoring Hosts of the Third Quarter 2014

    18 Oct 2014 | 3:01 am
    BY ASHLEY CABRADILLA — The OHANA Waikiki East was host to our Employee of the Quarter celebration on Tuesday, Oct. 14 honoring our superheroes for the third quarter. “A hero is an ordinary individual who finds the strength to persevere … Read More. To read the entire article please click the article title above.
  • TLR “Town Hall Meeting”

    18 Oct 2014 | 3:01 am
    BY ATTHAPHON SAE-TAN — On 13 October 2014, the Outrigger Laguna Phuket Beach Resort organized a quarterly “Town Hall Meeting.” The meeting began by sharing news and updates with hosts about Outrigger Resorts and TLR including Market Metrix customer satisfaction … Read More. To read the entire article please click the article title above.
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    FeedBlitz News

  • The One Easy Gmail Tip for Tracking and Testing

    Phil Hollows
    1 Oct 2014 | 7:48 am
    We recently sponsored the slightly-awkwardly-named-but-totally-worthwhile Type-A Parent Conference in Atlanta, and so naturally the topic of email came up (surprise!), especially in relation to testing email forms with different email accounts. It can be a real pain to create yet another email address for your site, and so we all have only a few addresses to go around. Right? Wrong! If you have a gmail account – and who doesn’t? – you effectively have an infinite number of email addresses. And I was surprised how few of the experienced bloggers and content marketers I met…
  • Feeds, Clicks and DNS Problems

    Phil Hollows
    29 Sep 2014 | 7:32 am
    If you or your subscribers have been frustrated trying to get to a FeedBlitz feed (or click through to a link in a FeedBlitz feed) in the last 24 hours or so, the reason is because some third party DNS servers have been returning the wrong results for The net effect is that although FeedBlitz is up and your feeds are being served, some subscribers are being sent to the wrong servers, and getting errors as a result. Update: We’ve routed traffic from the “wrong” server to one of the “right” ones, so even folks affected by this should now get…
  • Today I Learned: How to Enable Flash Developers

    Phil Hollows
    15 Aug 2014 | 9:39 am
    Not having Flash development experience in-house, we were puzzled recently when we received a support request from a Flash guy wondering why a file we’d never heard of (crossdomain.xml) was giving a 404 file not found error when he requested it. Because it wasn’t there, obviously. Thankfully, the developer in question was kind enough to throw us a link about why that file was needed for Flash, and a few minutes later we had everything we needed to know. Thanks, Chad! So if you’re a Flash developer, crossdomain.xml is now available on our servers to permit you to use…
  • New: RSS Image Enclosures Now Visible

    Phil Hollows
    13 Aug 2014 | 6:58 am
    A funny (peculiar, not haha) thing about major media site RSS feeds is that not only are the feeds often little more than a plain text (and so kinda boring) sentence, but also that their RSS feeds tend to include thumbnail images as enclosures. Enclosures are the part of a feed typically used for podcast media files, and the problem with stashing an image as an enclosure is that most people won’t see it, since the picture isn’t part of the main content. As a result, the feed and downstream feed usage (e.g. email subscriptions) are much less engaging for us carbon based life…
  • The FeedBlitz API: Workflow for Building a Plugin

    Phil Hollows
    12 Aug 2014 | 12:48 pm
    The goal of this example is to show you what API calls to make so you can programmatically add a subscriber’s email (and other information) to a list at FeedBlitz. Let’s assume you’re developing a plugin for WordPress; any WP plugin developer should be able to integrate with FeedBlitz! The example below isn’t limited to plugins, of course; it can work with any web site, product or service you can extend programmatically.  You use simple Web requests, so it’s pretty easy for a web developer to do. Prerequisites The user of your plugin will need: A FeedBlitz premium account At…
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    Hospitality Marketing Blog

  • The Case for Hotel Videos

    Madigan Pratt
    8 Oct 2014 | 7:27 am
    Do you know any hoteliers that have been putting off creating professionally produced videos for their small luxury hotel? I’ll bet you do and the reason is most likely that they are just too expensive. Really? This is perhaps the most common reason a company, including hotels, will use when it doesn’t want to purchase something. Sure, it will cost money, but what are the benefits? How much revenue will videos produce? What will be your return on investment? It’s not about how much something costs, but how ROI a hotel can expect. The problem is no video production company…
  • What in Hell is the U.S.P.? And Why Do You Need One? Redux

    Madigan Pratt
    19 Aug 2014 | 7:06 am
    Every so often it’s a good idea to step back and review the real definition of the U.S.P.  While the Unique Selling Proposition is one of the most basic and important components of a hotel’s marketing program it is also one of the least understood. Consultants and advertising agencies are developing varying definitions of the U.S.P., some of which are quite far from the original. So, following is an updated article on the subject and several new examples of hotels that have developed and benefitted from having a strong U.S.P.’s. Enjoy, Madigan “Today, the U.S.P. is…
  • The Most Effective Yet Underutilized Hotel Marketing Discipline

    Madigan Pratt
    11 Aug 2014 | 7:40 am
    Public relations, online advertising, websites, SEO, sales, social media and email are all common forms of marketing used by small luxury hotels today. They are assembled in various mixes to form a hotel’s marketing and communications plan. These plans get the word out and hopefully generate the revenue that management and owners budgeted. Sometimes they do and sometimes they don’t. Over the course of the past few years far too many have proven they don’t. So why are so many small luxury hotels missing the mark when hotel chains, casinos and even cruise lines are meeting goals? You…
  • Grace Bay in Turks & Caicos Named the Caribbean’s Most Popular Beach

    Madigan Pratt
    31 Jul 2014 | 8:06 am
    The people have spoken. Yahoo Travel just announced its most-searched international beaches and Grace Bay beach in gorgeous Turks and Caicos was named the most popular Caribbean beach and the second most popular in the world outside the United States. This wasn’t a contest or a fancy campaign.  No one was even asked to cast a vote.  Nope.  Instead, people revealed their interests with clicks of a mouse.  Each month, more than 1.2 billion people search using Yahoo. Boulders Beach in South Africa with its resident colony of 3,000 penguins earned the top spot. Click here to read the story…
  • Success Secrets From The Best Caribbean Boutique Hotels

    Madigan Pratt
    15 Jul 2014 | 7:43 am
    Another season of discovering which hotels will be ranked among the world’s best is upon us. Travel+Leisure Magazine has just announced their picks and Condé Nast Traveler won’t be far behind. Seeing these annual rankings raised two questions. Which Caribbean boutique hotels are really the world’s best? More importantly what are their secrets of success? To find out, we started with an analysis of Caribbean boutique hotels that have received the Travel+Leisure World’s Best Award in each of the past five years. We then interviewed the general managers for two of the…
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  • Yelp adds hotel reservations
    22 Oct 2014 | 12:10 am
    Yelp has increasingly been integrating transaction and commerce capabilities into its site. It started long ago with OpenTable and now announced hotel bookings through a new partnership with Hipmunk.
  • Hotels lead in open booking
    22 Oct 2014 | 12:09 am
    Open booking is a corporate policy that allows managed business travelers to book travel outside the preferred booking channel while using technology to remit those transactions back to the travel management company. Hotels are at the forefront of the open booking trend because many managed business travelers book outside the preferred channel for hotels.
  • Priceline’s interest in Ctrip not waning, ups its investment once again
    22 Oct 2014 | 12:08 am
    Priceline and Ctrip, sitting in a tree, I-N-V-E-S-T-I-N-G. That’s the sort of rhyme primary school kids would be chanting right now if primary school kids liked reading SEC filings, because Priceline has once again upped its investment in Chinese online travel company Ctrip.
  • Video: How smart design is shaping the future of travel
    22 Oct 2014 | 12:07 am
    Chris Nurko, the global chairman of FutureBrand Worldwide, spoke earlier this month at the Skift Global Forum. Nurko’s talk “The Rise of Smart Design in Travel,” drew upon his company’s experience as one of the world’s leading creative consultancies for brand expertise to explore how smart design will inform the future of travel.
  • Marketing trends from HubSpot’s “State of Inbound 2014”
    22 Oct 2014 | 12:06 am
    HubSpot recently released their annual report, State of Inbound 2014, on how companies are using inbound methodology and content marketing. The report provides insight based on survey results from marketers concerning challenges, priorities, tactics, and results.
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    Hotel F&B Observer

  • The Power and Prize of Evoking Emotion

    Ron Wichowski
    16 Oct 2014 | 8:41 am
  • Making Sandwiches Without Bread – No Joke

    Meg McDonough
    16 Sep 2014 | 5:58 am
    Creative chefs have learned that in order to appeal to the masses, oftentimes by incorporating a new recipe, or just reviving an older one with slight modifications and visual appeal, it has become de rigueur to present appetizers and tapas with a touch of S.A.L.T.
  • Once We Have An Image, Is It Ever Possible to Shake It?

    Geoffrey Sagrans
    1 Sep 2014 | 5:28 pm
    Last week I came across an article in the Associated Press titled McDonald’s Campaigns Against Its Junk Food Image. In this article the author talks about an event that McDonald’s held in the Tribeca district of New York City where they took every day McDonald’s menu items to create more upscale meals. [...]
  • We Were Willing to Build a Business Back Then

    Steve DiGioia
    13 Aug 2014 | 1:22 pm
    I remember the local hardware store when I was a kid. It was owned by a wonderful man that would go out of his way to assist you with finding anything in the store as well as provide general fix-it knowledge. Apparently he was a jack of all trades and was more than happy to [...]
  • Having it All – Classics Return and Nouvelle Tastings

    Meg McDonough
    13 Aug 2014 | 1:18 pm
    I envision a sampling from these varying levels of cuisine, prepared in conjunction with the style of your hotel patronage, to present itself as a popular dining choice to your hotel guests and local patrons vying to order "a little of everything".
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    Happy Hotelier

  • Happy

    20 Oct 2014 | 6:33 am
    Off course I’ve been under the rocks not noticing the variations in the Happy Song by Pharrell Williams doing the rounds. First the Dutch version which starts in my city, The Hague: and then the Dutch Moslim version: Happy is a post from: Happy Hotelier. Would you like to subscribe to my newsfeed, or my weekly newsletter? Last update: Monday, October 20, 2014Happy is a post from: Happy Hotelier. Would you like to subscribe to my newsfeed, or my weekly newsletter?
  • Nothing Zen – Just Crop the Swimming Pool Photo

    11 Oct 2014 | 4:46 am
    Nothing Zen – Just Crop the Swimming Pool Photo Recently I was on a short city trip to Madrid. When I prepared for the trip I was looking for a hotel with a swimming pool, as Madrid can be hot in September. I choose the hotel on the basis of a photo like the first photo. I took this photo myself. The first photo is a crop of the second photo. I used a booking portal (OTA) to search and book the hotel. When you look at the first photo, like me, you are likely to book the hotel if it features prominently on the booking site….When you look at the second photo, like me, You are…
  • Herring Eater at Sunset

    7 Oct 2014 | 5:04 am
    Herring Eater at Sunset This herring eater statue is located at the Scheveningen beach. It portraits perfectly how the Dutch like to eat their herring: Raw and after the grates have been taken out the tail is left on and then they grab the herring by the tail and let it glide into their mouths. Just to remember summer seems over. Herring Eater at Sunset is a post from: Happy Hotelier. Would you like to subscribe to my newsfeed, or my weekly newsletter? Last update: Tuesday, October 7, 2014Herring Eater at Sunset is a post from: Happy Hotelier. Would you like to subscribe to my newsfeed, or my…
  • 10 Ways to Open a Wine Bottle Without a Corkscrew

    5 Sep 2014 | 5:43 am
    10 Ways to Open a Wine Bottle Without a Corkscrew One way , the one with the shoe, I’ve shared already with you, but now I’ve a few more for you: Nails Screw hook and more. Always handy to know. Especially the blow torch one intrigues me so much I’ll have to try it out once. 10 Ways to Open a Wine Bottle Without a Corkscrew is a post from: Happy Hotelier. Would you like to subscribe to my newsfeed, or my weekly newsletter? Last update: Friday, September 5, 201410 Ways to Open a Wine Bottle Without a Corkscrew is a post from: Happy Hotelier. Would you like to subscribe to my…
  • Pardon for Chelsea Manning?

    Happy Hotelier
    3 Sep 2014 | 6:17 am
    Pardon for Chelsea Manning? No mention of private Manning in the news anymore. Bradley Manning was sentenced to 35 years in prison because he leaked to the (in)famous Wikileaks. A Year ago a request was lodged for a presidential pardon. I believe it’s time President Obama takes a decision. In the meantime Bradley has publicly announced he wants to change gender and be renamed as Chelsey. Part of the plea for presidential pardon. The decisions that I made in 2010 were made out of a concern for my country and the world that we live in. Since the tragic events of 9/11, our country has been…
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    Smith Travel Blog

  • Top 10 eco hotels: the Smith Awards shortlist

    Richard MacKichan
    22 Oct 2014 | 6:00 am
    They’re a good start, but you’ll need more than energy-saving lightbulbs and some garden-grown greens to be truly considered ‘eco-friendly’ these days. The hotels battling for the Eco Award in the Smith Hotel Awards 2014 display a commitment to conservation, a drive for sustainability and an all-encompassing ethical approach – without compromising on comfort. From off-grid jungle lodges to community-spirited castle retreats, these are the 10 best eco-friendly hotels shortlisted by your public votes – the places where five-star treatment is extended to the environment…
  • Top 10 hotel restaurants: the Smith Awards shortlist

    Anthony Leyton
    21 Oct 2014 | 10:34 am
    The people have eaten, the public has spoken and the 10 most amazing hotel dining experiences in the world have been shortlisted and passed over to the Smith Hotel Awards judging panel. We’ll reveal the final winner here on 7 November, but while the judges chew over the contenders, cast a hungry eye over 2014’s official ‘Best Hotel Restaurant’ top 10. We asked you where gourmands should gather for great food and good times. This is what you said… LA BASTIDE DE MOUSTIERS, PROVENCE, FRANCE Gourmet highlights  Winner of the 2013 Smith award for Best Hotel Restaurant • Garden-fresh…
  • Top 10 best spa hotels: the Smith Awards shortlist

    Madevi Dailly
    20 Oct 2014 | 8:27 am
    Pavilions teetering above the Indian Ocean? Forest views from your treatment room? Hand-picked oils, seductive steam rooms, the best four-hand massage this side of Thailand? Whatever your spa style, our indulgent boutique retreats know a thing or two about delivering tension-busting, limb-smoothing, complexion-lifting afternoons of bliss. The public’s vote has helped us draw up a shortlist for the Smith Awards 2014 – here are the top 10 spa hotels we’ve fallen for this year. DORMY HOUSE – Cotswolds, UK Favourite facilities Outdoor hydrotherapy pool • Mood-lit infinity pool…
  • Top 10 hotel pools: the Smith Awards shortlist

    Kate Weir
    19 Oct 2014 | 4:26 am
    We asked you to vote for the hotel pools that won your heart, for the Smith Hotel Awards 2014, and you dived right in… We can now commence the drum roll to announce your top 10 spots to soak – and maybe sneak a skinny-dipping session – in, with the shortlist for our new category, Best Hotel Pool. So, read on to find photogenic poolsides, infinity edges overlooking gasp-eliciting views and waterside waiters who are quick on the draw… CAPELLA SINGAPORE, SINGAPORE Foster + Partners – the architectural genies behind the ‘Gherkin’ – conjured up Capella Singapore’s…
  • Palazzo Margherita, Basilicata: hotel of the week

    Rachel Juarez-Carr
    17 Oct 2014 | 9:24 am
    Well, would you look at these magical new photos we’ve just received of Basilicatan wonderland Palazzo Margherita, Francis Ford Coppola’s rareified Baroque bolthole… Can’t you just picture yourself wandering serenely at sunset through that fern-edged courtyard? We can, and we think you look magnificent. Style Don-worthy decadence Setting Coppola’s ancestral comune Why this week? Why not? As winter draws ever nearer, there are few finer spots to catch the last rays of autumn sun than the hills of beauteous Basilicata. And, when night falls, you’ll feast on…
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    Hotel Law Blog

  • Los Angeles is the new magnet for real estate investment

    Jim Butler and the Global Hospitality Group®
    6 Oct 2014 | 12:16 pm
    Hotel Lawyers | Authors of 4 October 2014 After so many years of being off everyone’s screen, Los Angeles has suddenly become one of the hottest markets for real estate investment. Roger Vincent’s article of October 4, 2014, in the Los Angeles Times provides some of the latest and most exciting detail about how the “smart money” in New York now sees Los Angeles is a great place to buy real estate. See “Downtown L.A. real estate is drawing N.Y. investors’ interest.” The transformation of Los Angeles to a “real city”…
  • Marriott signs FCC Consent Decree and agrees to pay $600,000 civil penalty for Wi-Fi blocking

    Jim Butler and the Global Hospitality Group®
    4 Oct 2014 | 1:38 pm
    Hotel Lawyers | Authors of 4 October 2014 Have you ever wondered why your cell phone or personal Wi-Fi hot spot does not seem to work in some hotels? As more business and leisure travelers equip themselves to stay in constant communication with their work place and families, they have accelerated the tendency to shun high-priced hotel room telephones and internet connections. But sometimes, even when you are in the middle of New York City (or other major urban gateway) on a high floor, your cell service or Mi-Fi just does not seem to work, and you wonder if it is being…
  • Hotel Lawyer: How will the new 11th edition of the Uniform System affect your hotel management agreement or franchise agreement?

    Jim Butler and the Global Hospitality Group®
    18 Sep 2014 | 4:29 pm
    Hotel Lawyers | Authors of 18 September 2014 Hotel Lawyer: New Uniform System of Accounts will affect your hotel management and franchise agreements. Are you ready? Commencing January 1, 2015, the hotel industry will have a new, significantly revised set of guidelines governing accounting for hotels. That is the effective date for the recently published Uniform System of Accounts for the Lodging Industry, 11th Edition (2014) (“11th Edition”). This is just one of the many things that distinguishes hotels and the hotel industry from every other class of real estate. And…
  • ADA Compliance & Defense Lawyer: FAQs on “service animal” requirements of the ADA. What every hotelier needs to know. Why Uber was sued over service animals.

    Jim Butler and the Global Hospitality Group®
    16 Sep 2014 | 10:55 pm
    Hotel Lawyers | Authors of 16 September 2014 Click here for the latest articles on ADA Defense and Compliance.   The recent Uber lawsuit On September 9, 2014, Uber Technologies was sued in Federal Court in San Francisco for violating the Americans with Disabilities Act (ADA) and California’s Unruh Act. The suit arose from the claim that UberX drivers refused to allow blind riders to bring their guide dogs. For a copy of the complaint, click here to see Natl Federation of the Blind v. Uber Technologies. This is just the latest in an long history of complaints or…
  • Hotel Lawyer to Developers: Looking for EB-5 Financing? The China “Retrogression” means you should act sooner than later!

    Jim Butler and the Global Hospitality Group®
    7 Sep 2014 | 11:00 am
    Hotel Lawyers | Authors of 7 September 2014 Click here for the latest articles on EB-5 Financing.    EB-5 Visas and China “Retrogression” – What’s it all about? by Jim Butler and Jonathan Bloch Partners, Jeffer Mangels Butler & Mitchell LLP In the past, when China exceeded its 7% allocation of US Immigrant Investor Visas (EB-5 visas), Chinese applicants were permitted to take advantage of unused EB-5 visas allotted to other countries. But as of the last week of August 2014, the US State Department decided that the issuance of new EB-5 visas…
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    National Real Estate Investor

  • Green from Green: Public Parks Increase CRE Value

    22 Oct 2014 | 11:29 am
    Open spaces in urban areas not only improve communities but can add billions of dollars to adjacent commercial real estate properties, agreed panelists at the Urban Land Institute’s (ULI) Fall Meeting, being held this week at the Javits Convention Center in New York City. Two recent examples are New York’s Bryant Park and Dallas’s Klyde Warren Park. read more
  • Law Firms Cut Back on Existing Space as They Lag Professional Services in Recovery

    22 Oct 2014 | 8:43 am
    U.S. law firms are just not following the recovery trend experienced by the rest of the professional services industry, and are giving up occupancy in many major markets. read more
  • 10 Must Reads for the CRE Industry Today (October 22, 2014)

    22 Oct 2014 | 7:18 am
    Epoch Times discusses current investment trends with Growth Equity Group co-founder Brett Immel. FDIC to require lenders to keep stakes in CLO products, reports Bloomberg. The Street looks at how property IPOs mimic traditional REITs. These are among today’s must reads for the commercial real estate industry. Content Classification:  Curated read more
  • Foreign Investment in U.S. Market to Top 2013 Levels, Reaching $50B, Predicts JLL

    21 Oct 2014 | 1:26 pm
    Foreign institutional investors are spending heavily on U.S. assets this year, revealed JLL’s global capital markets experts at the Urban Land Institute’s (ULI) fall meeting, currently underway at New York’s Javits Center. In fact, the inflow of foreign capital is so strong that JLL is raising its predictions on foreign investment into the United States for 2014, and is now forecasting nearly $50 billion, up from $38.7 billion in 2013. read more
  • Despite Improving Economy, Retail Still Years Away From Full Recovery

    21 Oct 2014 | 8:00 am
    With the recoveries in GDP and the labor market only recently accelerating, retail has lacked a serious driver of growth, and the pace of vacancy compression reflects this. However, the sector is not retrenching, and the recent improvement in the economy portends a more robust recovery in the future, though not in the near term. read more
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    London Hotels Insight

  • Hipster hotels: Shoreditch prepares for a boom.

    22 Oct 2014 | 2:04 am
    Where the capital’s hotels where once dominated by central and west London, the last few years have indicated a move east. This migration is demonstrated in the recent interest in Shoreditch, where seven new hotels are planned for the area in the next two years. According to, with the new hotels together with the Ace Hotel, which opened last year, the total number of new hotel rooms in Shoreditch is expected to be more than 1,500. Among the hotels set to open are debut properties from the Nobu Hospitality Group and the Gansevoort Hotel Group, and additional London hotels…
  • Little things: how hotels can focus on simple pleasures.

    21 Oct 2014 | 2:10 am
    “Tis a gift to be simple,” the Shaker hymn says, and sometimes it’s the simplest things that make the biggest impact. Hotels should take note; you don’t have to be super-sophisticated to make a difference to your guests. More coffee! Look, it’s not rocket science. Some of us are caffeine fiends. I’ll typically have a quick cup of coffee when I get up, and then if I go for a jog, I’ll have another cup when I get back, before breakfast. I might have a cup of coffee in the afternoon, particularly if a good lunch has made me a bit dozy, and I’ll…
  • Top hotel groups eye further London expansion.

    Chris Glithero
    20 Oct 2014 | 2:04 am
    Recent years have seen fresh names and brands move into London’s hotel scene, lured by the capital’s increasing popularity and profitability. This month however some of the better known names have been announcing plans to move onto the turf of the young pretenders. The Doyle Collection already has a number of boutique hotels in London, including The Kensington and The Marylebone. Now the Irish-based hotel group has announced that it is currently on the lookout for additional London properties to add to its portfolio. The group, which also owns hotels in Dublin, Bristol and Washington DC,…
  • 10 things to expect from Chiltern Firehouse Hotel.

    Elizabeth Hands
    17 Oct 2014 | 2:09 am
    Such is the buzz surrounding the Chiltern Firehouse’s restaurant, that many people may not even realise there’s a hotel attached. The Chiltern has attracted so many A-listers its clientele reads like one big name drop. Since the swanky Marylebone venue opened its doors in February, everyone from David Beckham to Bill Clinton, Cara Delevingne to Lindsay Lohan has paid a visit. Even Prime Minister David Cameron and his wife Samantha have popped in for a bite to eat. But quite how has the Chiltern become so popular so quickly? Well, quite simply, it’s down to the man behind it –…
  • Top 5 “behind the scenes” experiences at London hotels.

    Elizabeth Hands
    16 Oct 2014 | 2:08 am
    There’s a reason Downton Abbey is watched by millions. There’s something fascinating about getting a glimpse of what goes on downstairs. It’s where all the action happens. So it’s little wonder some of the capital’s top hotels have decided to let us in on some of the secrets of what goes on behind the scenes: Kitchen parties at The Dorchester They say the kitchen is the heart of any party. It’s where guests naturally migrate, with some of the best conversations taking place in the kitchen. Check rates at The Dorchester So The Dorchester has decided to open its main kitchen for…
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    Hospitality Law Check-In

  • Employee Characteristics and Effective Hotel Leadership

    16 Oct 2014 | 11:44 am
    Written by Nelson F. Migdal and Molly Kane. What are the most important characteristics to possess in the hospitality industry? This question was recently posed among a highly experienced group of hospitality industry attorneys. Responses to the question included: enthusiasm for customer experience, working as a team, reliability, honesty, and being proactive as among the most important characteristics to possess in the hospitality industry. We thought the question was worth a deeper look. On Bill Marriott’s list of 12 Rules for Success he states that “it is more important to hire…
  • Which Family is Welcome at the Club?

    1 Oct 2014 | 2:06 pm
    The days of the men’s golf club are over, and clubs that emphasize family oriented facilities are increasingly more common. Both traditional golf clubs and other clubs are struggling to define the family of members who have facilities use privileges. The trend is to expand the family definition, especially in resort and second home communities, to attract the family oriented market. Clubs have adopted a number of different family definitions: One member with option to pay additional joining payment and dues for family members; One joining payment for membership, but single, couple…
  • Resigned Members: It’s the Same Category

    28 Aug 2014 | 10:07 am
    Spikes v. Hamilton Farms Golf Club (D. NJ 2014) Meiselman v. Hamilton Farms Golf Club (D. NJ 2011) Clubs that resell resigned memberships generally have separate “sell lists” for each membership category. Therefore, if a club sells memberships in a different membership category, those sales do not trigger resales of resigned memberships and the corresponding refund payments to the resigned members. When clubs issue memberships in “new” categories, the question arises as to whether the new category is truly a different membership category. In two separate cases (one…
  • Urban Land Institute (ULI) Spring 2014 Meeting Sets Positive Tone

    21 Apr 2014 | 2:02 pm
    The key phrase seems to be “slow and steady.” Market indicators in the hospitality sector are mostly in growth mode with upward pointing arrows in most, but not all, areas of inquiry. There appears to be a significant degree of confidence in hotel performance, but some discomfort as to the risk-reward relationship of debt positions. Transaction volume remains below 2006-2007 levels, but yet is tracking to be better than any year since 2007. Since a picture is worth a thousand words, we commend you to the U.S. Hotel Industry Performance created by Jan Freitag, Senior Vice President…
  • Claremont Club Case: It’s Not Just Dodgeball

    21 Mar 2014 | 9:13 am
    Lotz vs. Claremont Club, Court of Appeals, Division 2, California (August 15, 2013) This decision illustrates both the general risk of club liability when liability waivers are unclear and when a club does not follow its written management policies and the unique risk of club liability when a club offers child care. In this case, a member’s child was injured playing dodgeball in the club’s childcare program. The trial court ruled that (i) a release signed by his father barred the claims, (ii) there was no evidence showing the club’s conduct amounted to gross negligence, and…
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    Are Morch - Hotel Blogger

  • Employee Happiness a Key Driver for Social Media Success

    Are Morch
    6 Oct 2014 | 4:32 pm
    Happy Employees is unconventional in ways that add new values to the Customer Experience. Unconventional employees don’t have limiting beliefs, and they will utilize Social Media to add value to all reference points of the Customer Experience. Empower your Hotels employees to engage with customers. Hospitality is a trait that is part of your Employees genes. You will find the X-factor when allow your employees to bloom. Customers today wants to take part of forming their experience. Utilize your employees as performers that becomes part of their story. It is the story that brings the…
  • Why Visualization Strategy is your Hotels new Digital Marketing Strategy

    Are Morch
    25 Sep 2014 | 7:20 am
    Why Visualization Strategy is your Hotels new Digital Marketing Strategy Drawing a Digital Marketing Strategy is not easy, and Social Media has added new complex elements to this challenge. Most Digital Marketing Strategies is crafted from an end goal perspective. This process has worked well for almost a decade now. It worked because customers did not have any control over the components that defined their customer experience. Often the Travel Journey was built around a given package or a bundle of various packages. From a Hotel marketing perspective often the customer behavior has been…
  • 3 Simple Question getting your Hotels Digital Marketing Strategy in place

    Are Morch
    17 Sep 2014 | 5:54 am
    3 Simple Question getting your Hotels Digital Marketing Strategy in place Digital Marketing Strategies for Hotels is not a linear template anymore, it is a dynamic circular event that meet the customers of the moment’s needs and wants. This principle focus on three key components that will keep your Hotels dynamic circular events roll in the right direction. Even with this process we sometimes has to roll backwards to analyze processes that did not meet our goals. VISION With your Hotel dynamic circular event you need to keep the big picture in your mind. The two most common mistake done…
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  • Track Trends to Boost Your Restaurant Business

    Natasha Drewnicki
    21 Oct 2014 | 8:22 am
    Today, businesses and consumers have a closer relationship than ever. We are constantly plugged in, evolving into mobile/social natives by using smart-phones for everything from discovering local attractions to posting photos across social media and voicing opinions on review and social media sites. More importantly, maintaining a healthy level of guest satisfaction (both on- and off-line) is now an irrefutable measure of your company’s capacity to generate revenue. While the savviest restaurant managers see value in engaging with customers through social media, the new age of “social…
  • Webinar: Leverage Competitive Insights to Drive Hotel Rate & Market Position

    16 Oct 2014 | 2:42 am
    IDeaS, the largest provider of Automated Revenue Management Solutions to the Hospitality Industry, will host a free webinar this month as part of our ongoing webinar series. Whether you’re in revenue management, sales & marketing, e-commerce, operations, a GM or at corporate office, executive management or corporate office, this webinar is for you! In this webinar, learn how to harness competitor insights to: Identify your hotel’s rate competitors Optimize pricing strategy according to online market position Measure revenue opportunities to drive Average Daily Rate (ADR) Leverage…
  • October Hospitality Events Summary

    10 Oct 2014 | 9:14 am
    Q4 is now in full swing and we have a busy agenda for October, with several team members attending hospitality events in Singapore, New York, Manchester and Barcelona. Use this blog as a guide to where ReviewPro will be in the world this month. 8-9 October IDeaS “Executive Leadership” Summit Singapore Michael Chin, Vice President of Asia At the third and final IDeaS Summit of 2014, Michael Chin, Vice President for Asia, will join hundreds of other global leaders in the hospitality industry, including Revenue Management Directors, Distribution Executives and Asset Managers. They will…
  • World Tourism Organization Suggests Integration of Online Reviews Into Hotel Classification Systems

    Josiah Mackenzie
    9 Oct 2014 | 12:32 pm
    In the UN World Tourism Organization’s latest report, prepared with Cornell University professor Chris Anderson, presents an in-depth review of the impact and benefits of integrating online reviews into traditional hotel classification systems. >> Download the report PDF (3.2 MB) “Reviews have revolutionized decision making” The emergence of user generated reviews has “completely revolutionized the travel decision-making process” as more and more people rely on these reviews to make purchasing decisions. Both reviews and hotel classification systems serve…
  • Hospitality Leaders Week Video Highlights

    8 Oct 2014 | 3:12 am
    The Hospitality Leaders Week (HLW) 2014 is a joint programme by TSI – Turismo Sant Ignasi (Barcelona, Spain) in association with the Hotel Management School Maastricht (Maastricht, The Netherlands) and Oxford School of Hospitality Management (Oxford, The United Kingdom). A new YouTube video shows the programme’s inaugural edition in Barcelona this July, when students were delighted to deepen their knowledge of the hospitality industry in the context of a hugely popular Mediterranean destination. In a conference titled “The Transformation of Barcelona through Leadership and…
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    New Hotel Travel

  • Best cities for career in the United States

    22 Oct 2014 | 8:21 pm
    Best cities for career in the United States is a post from: New Hotel Best cities for career in the United States, for those who want to try their luck in a career outside of mother country and moved to the land of Uncle Sam, we hope you have found a suitable area or land to be conquered. If not, we will try to give some destination areas that you can make reference. San Jose A recent study showed that, the prospective foreign workers may consider the West Coast in the United States as a career option. Some cities on the West Coast of choice, because the area is quite friendly and the…
  • Girl buried ritual on California beach

    21 Oct 2014 | 5:50 pm
    Girl buried ritual on California beach is a post from: New Hotel From stories about beach traveling, newhotelus friend said very delicious if a vacation to the Southern California beach, if lucky can see the girl life buried there. Huh ? It’s been crazy my friend want to see such things, I still can not imagine what happens at California beach, already difficult breath first. California beach Girl buried ritual on California beach My friend was happy holiday to a place that has ritual culture, but could not until the California coast are also times, especially just for a look at Luiseno…
  • Cheap Hotel in New York City

    21 Oct 2014 | 10:49 am
    Cheap Hotel in New York City is a post from: New Hotel Really, if you traveling there cowboy style, there are cheaper hotels. Not hundreds of dollars, but only tens of dollars. But enough to sleep, certainly not a hotel with a first class service, only to spend the night alone. Sense hotels in prison for a small office. Clarion Hotel Park Avenue Cheap Hotel in New York City Talk to the hotel at a cheap rate would have imagined. Beds, cockroaches, former like as. But sweat and just cleaned another hotel, and really cheap by comparison of life in American cities. Cheap Sun Bright Hotel in New…
  • Travel Business From Home With Small Capital

    19 Oct 2014 | 2:11 am
    Travel Business From Home With Small Capital is a post from: New Hotel What can be done from home with a laptop can access the internet? one of which is a tour and travel businesses include buying and selling business therein tickets online. It turns out that many successful businesses do this, at least newhotelus know a few people from the business community could enjoy the income of tens of millions per month. travel business Travel Business From Home With Small Capital The capital is not too much, just a laptop with internet access as well as a number telephone can be contacted, then…
  • Travel ban delay spread of Ebola virus

    17 Oct 2014 | 4:38 pm
    Travel ban delay spread of Ebola virus is a post from: New Hotel The Ebola virus is still a scourge fears for tourists in traveling via flight. In fact, some countries have implemented travel ban to West Africa, where Ebola is endemic there. Ebola virus Travel ban delay spread of Ebola virus According to Alex Vespignani as a physicist at Northeastern University, a ban on travel to West Africa only a temporary solution. Vespignani said that a country, including the United States can not suspend air travel from West Africa forever. “Because it would be possible to tourists fly to other…
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    Travel Update

  • My good-bye to BoardingArea, and hello to American Airlines!

    Barb Delollis
    13 Oct 2014 | 11:50 am
    Here I am photographing a room at the Homewood Suites in New York this past summer. Dear BoardingArea bloggers and readers and TravelUpdate readers, Thank you so much for reading my blog posts, sharing your thoughts and opinions, and sometimes keeping me on my toes! It has been a privilege tracking down news about the hotel and airline industries for you as a blogger at (thanks to frequent flier guru Randy Petersen) and previously as a journalist-turned-blogger for USA TODAY. I am truly grateful for the travel conversations we’ve had here as well as on Twitter…
  • Forgot my Ray Ban sunglasses at Tampa’s TSA checkpoint, but I’m getting them back!

    Barb Delollis
    13 Oct 2014 | 10:33 am
    When I left Tampa last month, I hurried through the airport and rushed through the TSA checkpoint. Shoes off: check. Laptop out of bag: check. Sunglasses off: check. So, once through the checkpoint, I picked up my fairly organized group of belongings and quickly re-assembled myself. But I wasn’t so late that I was panicking. I was calm enough to take the time to place my license back into my wallet before proceeding to my gate and even exchanged pleasantries with the TSA agent. While I recall seeing an empty jewelry/wallet basket near my belongings, it just didn’t…
  • Nightmare hotel stories, great taco joints & other road stories from up-and-coming band Fire and the Romance

    Barb Delollis
    13 Oct 2014 | 8:47 am
    Members of the alt-pop band Fire and the Romance on the road. Photo courtesy of frontman Dion Roy. By Barbara DeLollis and Felix Contreras As the alt-pop band Fire and the Romance (current single, “She’s a Devil“) prepares the release of their new album and supporting tour through the US northeast, frontman Dion Roy checks his to-do list: strategic venues, radio station appearances, media interviews and reliable hotels. These days, musicians are forced to use the road to make money as the record business falters and bands count more on ticket sales than record sales. Fire…
  • Hilton’s Curio guests expected to stay longer and spend more, brand chief says

    Barb Delollis
    13 Oct 2014 | 5:45 am
    LAS VEGAS – Ku Noodle is one of the trendy restaurants at the SLS Las Vegas on the northern end of the Vegas Strip. It features Asian cuisine by chef José Andrés. Photo by Barb DeLollis. McLEAN, VA. – By the end of 2015, Hilton Worldwide expects to be running 25 to 30 hotels in key metro areas under its newest brand, Curio so I recently sat down with Curio brand chief Dianna Vaughan to learn more. The brand is meant to be a collection of quirky, interesting hotels that keep their own identity. Perhaps the most interesting thing I learned is that the personality of the target…
  • What’s your flying routine? ‘Flying is for reading,’ BoardingArea’s Goddard says

    Barb Delollis
    13 Oct 2014 | 5:01 am
    U.S. Army Brigadier General Glenn Goddard reads on a recent flight. Photo courtesy of Goddard. Do you have a routine when you’re 30,000 feet in the sky for work? I’m posing this question after my recent conversation with U.S. Army Brigadier General Glenn Goddard, one of the many bloggers who flies frequently for his or her demanding jobs. And Goddard has a very specific flying routine, which – during our conversation – I realized that it might just be the only travel topic that I have never written about! (Goddard, by the way, co-writes The…
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    Jamaica Ocean View Villa

  • How to Experience Jamaica on your next vacation

    20 Oct 2014 | 2:07 pm
    How to Experience Jamaica                             A vacation is much more than just the location that you choose. It’s about the entire experience, from when you walk out of the airport and see a completely unfamiliar landscape to where you lay your head
  • Jamaica villa offer the thrill of exploration combined with top notch service.

    18 Oct 2014 | 5:36 am
    Jamaican Villas The ideal way to experience a new culture involves three things. The first is having the freedom to explore the area. The second is to taste the cuisine—all different types of food and drink. And the third is to have people to share your experience. Your ideal vacation in a stunning and exotic
  • Jamaica Ocean View Villa the Perfect spot to Unwind & Relax

    17 Oct 2014 | 4:00 am
    Jamaica Ocean View Villa The  Working Women Resort to Jamaica Jamaica has an amazing allure to it. It has Caribbean Sea, sandy beaches, lush green mountains, waterfalls and just about everything. It has also been one of the most desirable places for American tourists. And just for a while imagine having a holiday with your
  • What to do to protect your loved ones from flu this season.

    13 Oct 2014 | 12:38 pm
    Avoid Flu This Winter – Food to Boost the Immune System The weather is turning chilly and while the autumn leaves paint the landscape the cold weather also brings with it the dreaded flu season. In addition to guarding yourself from getting the flu by getting an annual vaccination there are ways you can naturally
  • 6 Ways to act like a local in Jamaica

    10 Oct 2014 | 9:13 am
    If you are looking for a truly memorable family vacation with plenty of sun, sea and sightseeing, then look no further than the stunning island nation of Jamaica. This tropical Caribbean paradise has African, Asian, European and Middle Eastern influences making up its vibrant culture. Jamaica has something for everyone; cities such as Kingston and
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