• Most Topular Stories

  • Survey: 25% of hoteliers don't use digital management systems

    AH&LA SmartBrief
    28 Aug 2015 | 8:09 am
    One in four hotel owners still uses a pen-and-paper management system for daily operations, according to data from Software A -More- 
  • Hilton Worldwide Holdings Upgraded by Evercore ISI to "Buy"

    Hotel News
    30 Aug 2015 | 6:09 pm
    The firm presently has a $31.00 target price on the stock, up from their previous target price of $30.00. Evercore ISI's target price indicates a potential upside of 23.80% from the company's current price.
  • When Honesty Makes You Stand Out

    Marriott on the Move
    Marriott on the Move
    4 Aug 2015 | 12:43 pm
    Many years ago, a few Marriott International executives waited in our boardroom to update me on a hotel project I was really excited about. The group apparently killed time by talking about what a terrible idea my project was, but when I walked in and enthusiastically asked, “So, how’s my...
  • Nature’s challenges

    Saturday Briefing
    29 Aug 2015 | 3:02 am
    BY DR. RICHARD KELLEY – “Blowin’ in the Wind” – I was thinking of those haunting 1962 lyrics by folk singer Bob Dylan this week as I kept in touch with members of our ‘ohana in Hawai‘i. This month, they have … Read More. To read the entire article please click the article title above.
  • Lodging Magazine – Strong Advance Bookings Provide Positive Long-Term Outlook

    TravelClick Feed
    27 Aug 2015 | 12:55 pm
    Read the story at
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    Marriott on the Move

  • When Honesty Makes You Stand Out

    Marriott on the Move
    4 Aug 2015 | 12:43 pm
    Many years ago, a few Marriott International executives waited in our boardroom to update me on a hotel project I was really excited about. The group apparently killed time by talking about what a terrible idea my project was, but when I walked in and enthusiastically asked, “So, how’s my...
  • Don't Rely on Data Alone. Trust Your Gut.

    Marriott on the Move
    28 Jul 2015 | 1:52 pm
    Anyone in business today is swamped with data. This chart shows you one thing while another can totally contradict it. When I stepped down as President and CEO, I said the hotel business was getting too complicated, to which my long-time assistant Phyllis said, “It’s your own fault. You made...
  • Thomas Jefferson

    Marriott on the Move
    17 Jun 2015 | 6:57 am
    I recently read a book called Thomas Jefferson: The Art of Power by Jon Meacham. To me, this book is a wonderful insight into the life and person of Thomas Jefferson. I’ve always known him to be brilliant and wide-ranging in his interests. I knew he wrote the Declaration of...
  • People of Marriott International

    Marriott on the Move
    31 May 2015 | 9:27 am
    Few things are more satisfying to me than the terrific blend of people we have at Marriott. The first great team at Marriott was my dad and mom, and over the years they have been followed by many passionate teams that worked wonderfully across generations, gender, race, ethnicity, and many...
  • My Early Memorial Day

    Marriott on the Move
    25 May 2015 | 10:41 am
    As we completed our annual shareholders meeting and I joined our senior leadership on the 12th floor patio of our JW Marriott Hotel in downtown Washington, 16 flights of WWII war birds flew by. They included P51’s, B24’s, B17’s, a B29, a Catalina Flying Boat and several navy fighters. It...
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    Saturday Briefing

  • Nature’s challenges

    29 Aug 2015 | 3:02 am
    BY DR. RICHARD KELLEY – “Blowin’ in the Wind” – I was thinking of those haunting 1962 lyrics by folk singer Bob Dylan this week as I kept in touch with members of our ‘ohana in Hawai‘i. This month, they have … Read More. To read the entire article please click the article title above.
  • Outrigger Waikiki Beach Resort hosts the Duke’s OceanFest welcome reception

    29 Aug 2015 | 3:01 am
    BY KATHY HANSBERRY – As a sponsor of the annual Duke’s OceanFest, Outrigger Resorts teamed up with Duke’s and Hula Grille Restaurants to co-host the annual VIP Opening reception at the Outrigger Waikiki Beach Resort.  The hotel lobby was filled with … Read More. To read the entire article please click the article title above.
  • Fans cool down at the Outrigger Resorts Soccer Classic

    29 Aug 2015 | 3:01 am
    BY ELLIE AGUSTIN – History was made at the Outrigger Resorts Classic on August 21, as Hawai‘i played against Stanford who ranks #3 in the Soccer Conference. 2,000 fans made the trek to Waipi‘o to cheer on the Rainbows team. The … Read More. To read the entire article please click the article title above.
  • Outrigger Fiji’s Bebe Spa International Spa Design of the Year win adds to awards tally

    29 Aug 2015 | 3:01 am
    BY DONNA PARKIN – Bebe Spa Sanctuary at Outrigger Fiji Beach Resort has continued to collect accolades, being named International Spa Design of the Year in the prestigious Pevonia Awards. It is the fourth time Bebe Spa has been named Pevonia … Read More. To read the entire article please click the article title above.
  • Outrigger Guam Beach Resort shows up and shows out

    29 Aug 2015 | 3:01 am
    BY RORY CAMPBELL – On August 22, our dedicated team attended the recent Charity Run, held by the Four Seasons, in a show of Island Unity and Community in fight against Cancer.  This event has been the most successful charity event … Read More. To read the entire article please click the article title above.
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    Station Casinos Blog

  • Gridion Glory | New Free Football Contest | Station Casinos

    Benjamin Barber
    7 Aug 2015 | 3:36 pm
    Hey gang, it’s almost football season and you know what that means… Football Contest! We have a brand new game for everyone this year, Gridiron Glory. Come get your share of the glory today. Join for Free! That’s right, the Read More ... The post Gridion Glory | New Free Football Contest | Station Casinos appeared first on Station Casinos Blog.
  • Family Friendly Travel Options in Las Vegas

    Kelsey Higgins
    3 Aug 2015 | 2:09 pm
    Las  Vegas has a reputation for the more adult oriented lifestyle and wild nightlife, but at Station Casinos we haven’t forgotten about your kids! There are so many things to do in Las Vegas for children and adults of all ages outside of Read More ... The post Family Friendly Travel Options in Las Vegas appeared first on Station Casinos Blog.
  • Texas Station 20th Anniversary

    Kelsey Higgins
    7 Jul 2015 | 2:42 pm
    It’s been a great year here for us at Station Casinos, and to make it even better this month is the celebration of Texas Station joining the family twenty years ago! Texas Station is one of the most unique properties Read More ... The post Texas Station 20th Anniversary appeared first on Station Casinos Blog.
  • 3:2 vs 6:5 Blackjack | A Devil in the Details

    Benjamin Barber
    11 Jun 2015 | 2:03 pm
    The Pros Know Seasoned Las Vegas blackjack connoisseurs have watched casino after casino shift from classic 3:2 Blackjack to 6:5 over the years. To gain further insight, we spoke with Station Casinos’ VP of Casino Operations Bill Burt who said, “I Read More ... The post 3:2 vs 6:5 Blackjack | A Devil in the Details appeared first on Station Casinos Blog.
  • A Bunch of Mother’s Day Brunches 2015

    Benjamin Barber
    6 May 2015 | 4:57 pm
    Hungry for brunch this year on Mother’s day? Show her you care with our amazing lineup of Mother’s Day Brunches. T-Bones Chophouse Mother’s Day Brunch T-bones has put out another spectacular Mother’s Day Brunch menu. The smoked prime beef strip Read More ... The post A Bunch of Mother’s Day Brunches 2015 appeared first on Station Casinos Blog.
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    Hospitality Marketing Blog

  • Caribbean’s No. 1 Resort Retains Luxury Customer Relationship Marketing Professionals

    Madigan Pratt
    11 Aug 2015 | 7:44 am
    Intimate, eco-driven Bucuti & Tara Beach Resorts, the highly popular luxury resort on Aruba’s famous Eagle Beach, has selected MP&A Digital & Advertising as its agency of record. Bucuti, the 2015 #1 Best Hotel of the Caribbean according to TripAdvisor, retained MP&A Digital & Advertising, a full-service integrated marketing agency, for its expertise in integrated Customer Relationship Marketing (iCRM) and public relations services. MP&A Digital & Advertising, recognized for its successes with the Caribbean’s best properties, will develop a creative…
  • MP&A Digital Named NAVIS Certified Partner

    Madigan Pratt
    5 Aug 2015 | 7:40 am
    MP&A Digital & Advertising, a leading hospitality marketing company focused on driving profitable revenue and creating loyal guests for luxury hotels is pleased to announce that it has just been named a NAVIS Certified Partner and the only certified partner serving the Caribbean, Bahamas and Bermuda. NAVIS is a sales and marketing solution provider helping hotels leverage the full profit potential of their direct channel. Their NAVIS Reach solution is the top hospitality CRM solution on the market today. “It’s a fact that the companies with the most loyal guests are also the most…
  • MP&A Wins Big for Local Client–and One 1,800 Miles Away

    Madigan Pratt
    22 Jun 2015 | 2:21 pm
    MP&A Digital & Advertising has been recognized by the Academy of Interactive and Visual Arts (AIVA) with Communicator Awards for exceptional creative efforts. MP&A Digital & Advertising was recognized with two Communicator Awards: • Silver Award of Distinction, Print Brochure, Non-Profit: Muscarelle Museum of Art • Silver Award of Distinction, Print Brochure: Rosalie Bay Resort, Dominica – Gló Spa The Communicator Awards is the world’s largest and most competitive awards program honoring the creative excellence for communications professionals. This year’s contest…
  • The New Hotel Mantra – “Drive Profitable Direct Bookings”

    Madigan Pratt
    4 Jun 2015 | 2:43 pm
    You are witnessing an upheaval within the Online Travel Agency space and it doesn’t necessarily spell good news for independent luxury hotels. Expedia buying Travelocity. no longer sharing client emails with hotels. Analysts estimate that Expedia, Priceline and Travelocity will generate a combined $80 billion in hotel and vacation rental bookings this year. And so it goes. OTAs are becoming increasingly aggressive in siphoning business away from their “hotel partners.” Do any OTAs you work with buy your branded keywords? You work hard to build brand awareness…
  • Hospitality Excellence Where Everyone is a Winner

    Madigan Pratt
    27 Mar 2015 | 7:30 am
    Online review sites like TripAdvisor have been around for over a decade now. Unquestionably they have forced hoteliers to seriously focus on customer comments. Remember the days when paper comment cards were reviewed in the privacy of the GM’s office with action taken as s/he deemed necessary? Those were the days! Today there is nowhere to hide. Transparency rules. Every hotel is totally exposed through online review sites making every comment important. The good news is that actions hoteliers are taking to provide an excellent guest experience can lead to even more good news. Good…
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  • How TripAdvisor altered your vacation-planning universe
    31 Aug 2015 | 12:10 am
    Without question, TripAdvisor has become a monster. To understand how the company has altered the vacation-planning universe, The Washington Post journeyed to Planet TripAdvisor. Here is their review.
  • Despite markets’ downturn, travel industry keeps its cool
    31 Aug 2015 | 12:09 am
    While last week’s collapse of securities markets around the globe sent a few shudders through the travel industry, analysts and top sellers remained sanguine, predicting that a strong U.S. dollar, a buoyant housing market and lessons learned from 2008 will prevent another debilitating downturn.
  • Is the corporate travel agent going the way of the dinosaur?
    31 Aug 2015 | 12:08 am
    Some companies even decided to overhaul the process of booking business travel and they've said goodbye to the travel agency on retainer and have begun to embrace the sharing economy. Is this the future of business travel?
  • OTAs battle for share
    31 Aug 2015 | 12:07 am
    With the rise of mobile phones and tablets for conducting all sorts of business, consumers increasingly turn to online travel sites to search for hotels, flights and other travel needs. And yet OTAs accounted for only 16% of travel gross bookings in the U.S. last year, according to Phocuswright.
  • Millennials are breaking the pricing rules
    31 Aug 2015 | 12:06 am
    The travel industry has been at the forefront of dynamic pricing, with price flexibility based on certain variables, including demand, the time of year and public / school holidays. This model is accepted by younger consumers, and is shaping how we shop around for the best deal.
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    Hotel F&B Observer

  • What’s Your Success Story?

    Tad Wilkes
    28 Aug 2015 | 1:43 pm
    If you read Hotel F&B, you know we love to profile hoteliers’ areas of brilliance in F&B. From the most micro tweak to a program to the macro program itself—be it in your restaurant, banquets and catering, refreshment breaks, room service, breakfast, grab ‘n’ go—we want to hear what’s making a difference in your business. Did [...]
  • “Back to Bespoke” Boosts the Bottom Line at The Grand America Hotel

    Michael Costa
    27 Aug 2015 | 8:59 am
    Here’s a story I wrote that proves the power of patiently assessing your in-house and local demographic, your surrounding comp set, and your property’s options for venue reinvention, resulting in sales success: THE GIBSON LOUNGE’S SPIRITED RISE AT THE GRAND AMERICA HOTEL, SALT LAKE CITY “We went from begging people to come in for a drink [...]
  • Menu Trends: What’s Your F&B Hook?

    Tad Wilkes
    26 Aug 2015 | 12:00 pm
    The simplest concepts are usually the ones that bear the most repeating. In this case, the concept is to be different. In speaking with Master Chef Hubert Keller about one of his menu concepts at Mandalay Bay Resort & Casino, Las Vegas for an upcoming feature in Hotel F&B, he casually said, “Whenever I’m changing something, [...]
  • Submit Your Nomination for BLLA’s Hotel Restaurant of the Year Award

    Michael Costa
    25 Aug 2015 | 8:00 am
    There’s less than a week left to submit your nomination for the Boutique & Lifestyle Lodging Association’s (BLLA) 2015 Hotel Restaurant of the Year Award. The deadline is Monday, August 31, and the winner will be announced at BLLA’s Hospitality Awards in October. It’s easy to enter, and for rules and additional info, please visit: [...]
  • Mind the Gap: Don’t Let Locals Go Home First

    Tad Wilkes
    24 Aug 2015 | 11:08 am
    You know the feeling: You like the idea of a stimulating F&B experience after work, but by the time you’ve gone home, set down the briefcase, and settled in, the prospect of leaving the house, having drinks, and coming home late on a weeknight becomes less appealing. So, how can hoteliers pry people away from [...]
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    Happy Hotelier

  • Speeding RWS 70 – Sail AMS 2015 – 1

    23 Aug 2015 | 8:09 am
    In the early morning of Wednesday, August 19, 2015 I boarded a typical Dutch steel motor yacht which was rented by a friend who had invited 3 couples for a tour from Zaandam to IJmuiden and back in order to see the parade of the Tall Ships participating in the Sail Amsterdam 2015 event. From 8.00 hr on to 10.00 hr the Noordzeekanaal would be saileable from Amsterdam To IJmuiden only and the other way around from 10.00 hr till approximately 16.00 hr it would be one way traffic from IJmuiden to Amsterdam. No freight was allowed at all during the parade. Directions were given that the absolute…
  • New Banner

    6 Aug 2015 | 6:45 am
    The photo “Surfing in Scheveningen” gets a lot of views on Flickr. Therefor I’ve used it as my new banner. It was not easy to take the photo as the wind tried to pull the camera from my hands and was blowing so hard it was almost impossible to take a steady shot. Therefor I’ve had to crank up the iso value a lot to be able to have a decent short shutter time to compensate for my moving camera. Last update: Friday, August 7, 2015New Banner is a post from: Happy Hotelier. Would you like to subscribe to my newsfeed, or my weekly newsletter?
  • Seabourn Odyssey in Venice

    31 Jul 2015 | 3:37 pm
    Recently I’ve been in Venice for the 2015 Biennial. But also I have taken various photo’s of Cruise ships and find it interesting to do some research on the ships and the cruise companies and share it with my readers. Venice is one of the top Cruise destination. As far as I can tell it can have up to 10 large cruise ships moored. Usually they do Venice in one day and sail on. They dwarf the old city when they are heading to the Adriatic. I’m not a cruising type myself, as I become claustrophobic with too many people on a ship. Especially embarking and debarking when they are…
  • 10 Questions for Carol Perehudoff – Interview 49

    27 Jul 2015 | 2:29 am
    I have asked Carol Perehudoff of Wandering Carol, a real funny Luxury Travel Blog, my 10 questions: Carol and hubby at the Gritti Palace Hotel in Venice 1) Who Are you? I’m Carol Perehudoff, aka Wandering Carol, at – a luxury travel blog for those who love to laugh. A former freelance travel columnist with the Toronto Star, I’ve written for many publications such as the Chicago Tribune, Royal Wings and enRoute Magazine, and was voted a Top 10 Luxury Travel Blogger in USA Today’s 10Best Readers’ Choice Awards. 2) What do you like about what you…
  • Monica Bonvicini

    17 Jul 2015 | 3:09 am
    At the Venice Biennial Monica Bonvicini, born in Venice, but living and working in Berlin, had a complete room in the Arsenale with chainsaw installations in concrete with dripping rubber. The brochure says: In Bonvicini’s hands, industrial materials are used to create a humorous critique of male power symbols. It keeps me thinking. Last update: Friday, July 17, 2015Monica Bonvicini is a post from: Happy Hotelier. Would you like to subscribe to my newsfeed, or my weekly newsletter?
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    Smith Travel Blog

  • Forget first class, all-you-can-fly private air travel is where it’s at

    Amelia Mularz
    21 Aug 2015 | 9:00 pm
    Surf Air, which has been compared to Netflix for its monthly membership and Uber for its ease of booking, makes private flying feasible for those of us without a mogul-sized salary. Read about our first trip on the trend-setting airline and see where we’d fly next… I have never been early for anything in my life – I’m very much a made-it-by-a-minute kind of girl (twice I have arrived at weddings to see the bride already mid-march down the aisle). So imagine my surprise to show up for my first Surf Air flight 60 minutes before takeoff (like a well-behaved traveller) and…
  • Txai Itacaré, Bahia: hotel of the week

    Laura House
    21 Aug 2015 | 8:14 am
    It’s Friday (finally!) and we could really go for a celebratory cocktail. Not just any libation either, make ours a caipirinha. Yep, we have Brazil on the brain and, more specifically, the breezy beach bar at Txai Itacaré in beautiful Bahia… Saude! STYLE BAREFOOT IN THE PALMS SETTING THE ECO-COOL COCOA COAST WHY THIS WEEK? Once you settle into your jungle-shrouded bungalow and claim your stretch of unspoilt sand, it will be hard to leave. Why not stay a little longer? Now through October you can nab five nights for the price of four with this exclusive offer. Plus, if…
  • Three city-hotel rooftops we love

    Rachel Juarez-Carr
    18 Aug 2015 | 6:59 am
    There are few pictures that instantly convey envy-inducing look-at-our-brilliant-holiday-ness than the sunset shots from your hotel rooftop (except, of course, sunrise shots, if you’re the stay-up-all-night type). So, where to stay to break your Instagram likes record? Beachside stays with ocean views are a classic, but a stylish city scene is even cooler… add in first-class food and a clutch of cocktails, and you’ve a rooftop you’ll want to move in to for good. SUNSET TOWER HOTEL The view from penthouse (right up at the top of this post) might be higher altitude, but…
  • Garden Party: The Clubhouse hotel in Buenos Aires

    Laura House
    17 Aug 2015 | 12:33 pm
    Membership has its privileges… a Smith membership, that is. You can now slip behind the discrete door of Buenos Aires’ Clubhouse hotel, a home-turned-members’-club with four rooms that’s the place for in-the-know locals and you, of course.   You may choose to kick back in the lounge to nibble on crispy sweetbreads and grilled provolone or dial up for a Swedish massage in your room. As for us though, we’ll be in the ivy-clad garden at the Clubhouse Bar. The triangle-shaped bar styled in smart red-and-white candy stripes sits overlooking a placid pool. Sip a…
  • The Laslett Hotel: your new London local

    Kate Weir
    17 Aug 2015 | 7:49 am
    The Laslett hotel – a just-launched boutique stay in the centre of Notting Hill – flies the (Union) flag for localism.  Shaped by London designers and native trendsetters, guests get a true sense of place, with not one Jubilee mug in sight… Named after Rhaune Laslett, founder of the Notting Hill Carnival, the Living Rooms team behind this elegant –and suitably eccentric – stay have hand-picked the best bits of its bohemian surrounds. Guests can mingle with well-heeled West Londoners in the Henderson Bar, too; so neighbourly love is clearly mutual… Who’s been popping…
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    National Real Estate Investor

  • Developers Move Into Single-Family Rental Homes Sector

    31 Aug 2015 | 1:00 am
    After the global financial crash, it seemed like the housing market would take years to work through its inventory of unwanted single-family houses—and it did. Investors bought hundreds of thousands of houses at low prices, often out of foreclosure, and put these homes out to rent. Now, however, there are far fewer homes available for sale, and many developers are turning to new construction to create new rental housing. read more
  • 10 Must Reads for the CRE Industry Today (August 28, 2015)

    28 Aug 2015 | 7:27 am
    Restaurant chain Subway is slowing its new store growth, according to Bloomberg. The U.S. GDP grew more than previously thought in the second quarter, reports MarketWatch. looks at the best U.S. cities for retirees. These are among today’s must reads from around the commercial real estate industry. read more
  • How Assessors Incorrectly Classify Property to Overstate Values

    28 Aug 2015 | 1:00 am
    By David Suess, Esq. Assessors increasingly contend that manufacturing and other commercial properties are “special-purpose properties,” and therefore the property tax assessments on these assets should exceed the value that would result from the use of traditional market data. read more
  • Top 5 Mid-Country Intermodal Markets

    28 Aug 2015 | 12:00 am
    As the supply chains get shorter, more intermodal hubs are springing up around the country. Here is a list of the top five intermodal markets that are set to service the interior of the country. read more
  • 10 Most Popular States for Private Commercial Real Estate Offerings

    28 Aug 2015 | 12:00 am
    Monetarex looked at which states saw the greatest amount of private real estate offerings in the second quarter. To find out where most of the activity is taking place, click through our gallery. read more
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    Free Food & Beverage Magazines and Downloads from

  • The Essential Guide to the Food Safety Modernization Act

    7 Aug 2015 | 12:00 am
    In this exclusive guide we'll cover:Why FSMA was legislated.The timeline for implementation and enforcement.What it means to businesses in the U.S. and suppliers around the globe.What FDA powers and requirements are currently in effect and what is incoming.What the Act's key provisions will look like when they are fully implemented.Whether you're new to the Act, looking for a refresher, or simply want an outlook on what FSMA requirements are coming down the pipes, you'll find this guide a useful resource for understanding FSMA and what it means to you.Request Free!
  • How Restaurant Groups Can Take Control and Reach New Customers

    8 Jun 2015 | 12:00 am
    If your restaurant doesn't accurately appear in local search results, you're missing out on new business.Ensuring that your restaurant appears in local search results is a crucial task. Not only do you want your restaurant's different locations to be listed, you also want your information to be accurate across all the places consumers are searching.This guide is designed to help you understand the mechanics of local listings so you can answer the following questions:How are consumers finding listings through local search? Where does local listing information come from?How can I make sure my…
  • How Mobile Search Can Help Restaurants Find Their Next Great Customer

    8 Jun 2015 | 12:00 am
    The way consumers find and choose restaurants has evolved dramatically. When looking for a place to eat, consumers will search on search engines like Google, look for nearby locations with apps like Foursquare, read reviews on review sites like Yelp, and even look at menus across all of these different platforms. The popularity impacts all restaurants, but is even more important for restaurant groups and franchises. It's not enough to simply have a website for your restaurant and its different locations; you also need to have information like location, hours, and menu across all of these…
  • How Figaro's finally took Control of Its Franchises' Online Listings

    8 Jun 2015 | 12:00 am
    With SinglePlatform, restaurant groups and franchise owners are able to capitalize on the ever-changing search behavior of local customers across the top search engines, review sites, and mobile apps. Restaurant groups and franchises can easily update, edit, and publish rich content including menus, prices, and photos for all of their locations across the top online publishing networks.The ability to update each and every location's unique information from a single dashboard ensures that they're able to deliver a consistent, valuable experience to their customers while providing them with the…
  • The National Provisioner

    4 May 2015 | 11:20 am
    The National Provisioner serves meat processing professionals who want to stay updated on the latest processing and packaging information, including updates on food safety, new products and the most up-to-date industry trends. Distributed monthly.Request Free!
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    Chefforfeng's Weblog

  • Unbundling, Innkeepers is it time to start thinking out of the box?

    Chef Forfeng
    28 Aug 2015 | 4:46 am
    I was recently talking to a friend of mine and was extolling the virtues of staying at B&Bs vs hotels, motels and Airbnb options, and he had an interesting question for me. His question was do B&Bs ever offer the option of offering a guest to stay and pay for just the room, but not the breakfast. He is a frequent business traveler, and he said while he loves the environment of staying at a B&B, he generally is not a breakfast eater, and frequently just isn’t hungry in the morning, on top of which he says he doesn’t want to spend the time out that breakfast at a B&B would…
  • Some Social Media Changes Innkeepers Should Be Aware Of For 2015

    Chef Forfeng
    12 Jun 2015 | 5:59 am
    Facebook Is Testing “Saved Replies” To Help Pages Manage Customer Service Messages As the post mentions, it “could” be a boon for small businesses, but for innkeepers it may not be, but it’s good to be aware of this as it may have potential future applications. Of the 40+ B&B Facebook pages I am the admin of, 99% of the incoming messages would not have been a good fit for a canned response. I do think it may have some value if you are outsourcing your social…
  • Facebook Beacons, Places Tips and Mobile Checkins Page, should Innkeepers care?

    Chef Forfeng
    8 Jun 2015 | 11:01 am
    Facebook has just started asking businesses if they would like a Facebook Beacon mailed to them, I just got a notification of 3 of my businesses that I have admin rights to asking if they would like one. (How do Facebook Bluetooth® Beacons work? Using Bluetooth® technology, these beacons send a one-way signal to the Facebook app on your customers’ phones to help us show them the right information about your business during their visit. They don’t collect any information from people or their phones or change the kind of location information Facebook receives.) You can request…
  • Buffer and the new Pinterest Integration for Innkeepers, Is it worth a look?

    Chef Forfeng
    5 May 2015 | 12:06 pm
    In my opinion Pinterest is still one of the fastest growing social media networks that Innkeepers should have a presence on, and Buffer ( one of my favorite pre-scheduling tools out there. I am a big fan of the free version, up to 3 social media accounts and up to 10 pre scheduled posts. I have been on the fence for awhile about upgrading to the awesome plan (12 social media profiles and pre-scheduling up to 200 posts at a time). The Pinterest/Buffer integration may just put me over the edge where I decide to upgrade ($10.00 a month). Buffer is letting people sign up for the…
  • Bed and Breakfast Associations and Social Media Part Two

    Chef Forfeng
    13 Apr 2015 | 9:14 am
    In this second post about B&B associations using social media, I’ll cover associations use of blogs, Twitter, Youtube, Pinterest, Google+ and Linkedin. I’ll follow up with another post next week with some suggestions on how associations could increase the use of social media to help promote tourism and their member inns.  The first post (which includes the B&B associations that were assessed for social media use (Facebook) can be found here: Bed and Breakfast Associations and Social Media Blogs Out of 91 Inns Associations, 26 of them have blogs, 18 of them are active, with…
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    London Hotels Insight

  • #FreeDrinks on offer at freshly-renovated Montagu Place.

    24 Aug 2015 | 8:59 am
    We’ve been getting excited about the renovation at Montagu Place Hotel for a few months now. And it’s finally taking place! This calls for a celebration – and Montagu Place is all to happy to provide one. They’re offering complimentary pre-dinner drinks for each night of your stay when you book with their promo code. Just use “FreeDrinks” in the promo code box when you book on their website. You can use this excellent offer until the 30th of October 2015, and you’ll get to stay in brand-new renovated rooms to boot. Book direct with Montagu Place Hotel at the…
  • 3 London hotels taking gyms to the next level.

    21 Aug 2015 | 11:20 am
    Some hotel groups, like Every Hotels, say hotels don’t need gyms anymore. But others disagree and are ramping up their fitness offering. Health and wellness is big right now and hotels are renewing their spa and fitness offerings to keep up. Here in London, it’s mostly 5-star establishments going gaga for gyms. Why exercise on an old treadmill in a dark basement, when you can have a personal trainer put you through your paces in a state of the art facility? Check out these luxury fitness suites at some of London’s top hotels… Claridge’s At Claridge’s,…
  • What to do in a London hotel on a rainy day.

    19 Aug 2015 | 1:05 am
    Let’s face it, we all know that the weather in London is never going to be like the Mediterranean. It will always be heavy on rain and light on sunshine. When it’s raining cats and dogs outside, you know you should still make an effort to explore the city. But the part of you that wants to stay warm and dry says “no” unless there’s a secret underground tunnel leading to exactly where you want to go. You don’t even want to dash into and out of a taxi. So what do you do when you’re “stuck” in the hotel for the day? Most hotels will do their best to…
  • Tune Liverpool is open for bookings!

    17 Aug 2015 | 3:26 am
    Tune Hotels will be opening their next UK hotel in Liverpool this very week! Their second hotel in northern England alongside Tune Newcastle, Tune Liverpool City Centre opens its doors on August 21st 2015 from just £25/night. Tune Liverpool is their third UK hotel outside of London, following openings in Edinburgh and Newcastle. Not to be confused with the Liverpool Street hotel in London, the new property is in prime position in the centre of Liverpool. So if you fancy a trip to the home of The Beatles, you’ll be just a short walk from Lime Street train station and the town centre.
  • Feel right at home in these 3 homely London hotels.

    14 Aug 2015 | 11:10 am
    Seeing a new city like a local is something a lot of travellers strive for. They want to feel at home, while at the same time experiencing something new. It’s not an easy thing to achieve. You’ll never truly see somewhere new as a local does, even with the help of a local guide. And though you may want to feel at home, do you want the hassle that comes with actually being at home – the washing up, for example! A home stay or rented apartment can be great, but what if you prefer hotels? You don’t have to cook or clean up after yourself in a hotel, after all. So if…
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  • Four Seasons New York Downtown Residences

    18 Aug 2015 | 5:03 pm
    The Four Seasons name is already associated with luxury hotel accommodations at some of the world’s most desired destinations. Now you can enjoy that same luxury with classic Four Seasons service at the Four Seasons New York Downtown Residences in Tribeca. These exquisite residences are located in a beautiful downtown building masterfully designed by Robert A.M. Stern Architects and developed by Silverstein Properties. The building is home to 157 luxury units with incredible, sweeping views of Central Park, all of Manhattan, and beyond. Each residential unit has been tastefully designed…
  • Starlab, Starwood Hotels & Resorts New Innovation Center

    14 Jun 2015 | 10:07 pm
    Starwood Hotels & Resorts earlier this year unveiled Starlab, which is the company’s new innovation studio. The studio is located in Manhattan’s Garment District. Starwood’s innovation center is design-led and promises to have the spirit and agility of a start-up. The office is helping to bring together the company’s digital, design and luxury brand teams in one urban office for the first time. The studio is 46,000 square feet.
  • W Boston Puts the ‘Wow’ in ‘Wow Factor’

    17 Jan 2015 | 10:00 am
    Every once in a while, there is a hotel experience that is so outstanding that guests are inspired to use a simple but powerful word: wow. The word perfectly encapsulates what W Boston is all about. With just one visit, you will know exactly what we mean. W Boston sits at Stewart and Tremont Streets, overlooking the world-famous Boston Common. You’ll have no need for a car, everything is perfectly within walking distance. At first glance, the incredible glass tower that is the hotel structure instantly tells you W Boston is something special. As you walk inside, prepare to be dazzled.
  • Delta to Introduces Onboard Enhancements Coming in March 2015

    1 Jan 2015 | 5:49 pm
  • Fairmont San Jose – Welcoming Technology and Luxury Accommodations

    29 Oct 2014 | 1:11 am
    California’s Silicon Valley is the place to be for all things technology in the U.S. It is also home to the trendy city of San Jose and a splendid hotel property catering to business professionals known as the Fairmont San Jose. The hotel is the perfect venue for both hosting out-of-town guests and formal business meeting affairs. The Fairmont San Jose is a refined and elegant property consisting of two towers featuring 731 deluxe guest rooms and 77 suites. However, technology does not take a back seat to the style and sophistication of one of San Jose’s most loved hotel…
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    Are Morch - Hotel Blogger

  • Why Social Multi-Channel Strategies is crucial for Hotels

    Are Morch
    27 Aug 2015 | 7:47 am
    Why Social Multi-Channel Strategies is crucial for Hotels Multi-Channel marketing is not new to Hotel Marketers. It represents the ability to interact with potential customers on various platforms. In this sense, a channel might be print, the internet, database, Web shop, App, Social Media and Events. Multi-Channel marketing is important for the simple reason that you must be where your customers are. And they are everywhere. If you need another reason, consider this: Multichannel customers spend three to four times more than single-channel customers do. A multi-channel Social Media strategy…
  • Welcoming Hotel Lobby Designs

    Are Morch
    25 Aug 2015 | 6:05 am
    Welcoming Hotel Lobby Designs When decoration ideas fall short, hotel lobby designs need to be comfortable. A hotel, by definition, is someone’s home away from home for a night or two. Fit out solutions in a hotel should fit the hospitality industry; a hotel makes guests comfortable. Setting up the lobby to be comfortable and welcoming is the biggest thing that can help bring customers in and keep them coming on trip after trip. If the front desk is difficult to get to, not obvious, or in a troublesome spot, guests will not enjoy the stay. The Front Desk The front desk where…
  • Kick off your Asian restaurant in social media!

    Are Morch
    18 Aug 2015 | 5:44 am
    Kick off your Asian restaurant in social media! Asian restaurant owners live their lives in a vulnerable position. They ARE their brand, their food, their flavor, their quality, their price, their availability, and their worth. The reputation of any restaurant is at the mercy of the customer. While social media for restaurant owners offers tools to spread the word about a product, ultimately, even they depend on the feedback of consumers. A company Facebook page helps customers to decide where to eat. We must make the good, the bad, and the ugly fit in one same platform. Kick off your…
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    Rethink Hotels

  • Build A Culture Of Testing & Trying Things Out

    9 Aug 2015 | 10:13 pm
    One of the things and Expedia do very well is testing and optimizing. Most of the Ecommerce players in the market have this culture but these two are extremely well known for it. Have a look at the work that went into building for Business. We are seeing some of this happening in […]
  • New research on how travelers use online hotel reviews

    21 Aug 2014 | 5:03 pm
    Reviews continue to be part of the shopping process for stays at hotels. Ask any hotel who is in the top 3 of their cities and find out the impact it has on their revenues. The internal processes and tools are now fueling this growth to these platforms. There are also tools that help you […]
  • Grow Your Direct Online Hotel Bookings By Optimizing & Personalizing Your Website

    16 Mar 2014 | 10:08 pm
    The practice of Revenue Management and having a strategy for your hotel can mean the difference between continued success and failure. Online marketing is just an extension of your overall Revenue Management strategy. Online Marketing is not only about using paid channels, like Adwords and Re-targeting, It is about your entire digital presence. At the […]
  • 5 Actions To Drive Groups Revenue Next Week

    9 Mar 2014 | 8:49 pm
    This is a guest post by Eden Grant There is confirmation that the Groups and Meetings space is geared to support hotel giants and independents, going into 2014. Today, there is demand for unique spaces and unconventional meeting ideas. This is the margin of opportunity when working towards supporting overall rate growth and a healthier […]
  • 3 Ingredients To Successful And Flexible Revenue Meetings

    21 Jan 2014 | 10:27 pm
    This is a guest post by Eden Grant In the revenue management game, the goal to remain competitive, innovative and consistent can be tough. In today’s revenue arena, we need to adapt and drive change projects, while holding on to beneficial procedures and standard tactics. How do you get the right mix of adaptability and […]
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    Premier Hotels Blog: London Premier Hotels

  • Travelling Cheaply in London

    Alex Demetrius
    11 Aug 2015 | 3:31 am
    London is beautiful and ancient and endlessly fascinating, but gosh is it expensive. There are incredible things to do all over, wonderful places to spend time in with your friends, wonders of world history to see, but with few exceptions it is all going to bleed your wallet. Just getting there is bad enough; it’s all very well searching for cheap and free cinema tickets, but it won’t make a difference if your tube ride to the cinema costs almost as much as the film itself. Transport is by far one of the biggest costs you will face in London, something especially galling in a city as…
  • The Twenty Teams of the Rugby World Cup 2015

    Alex Demetrius
    11 Aug 2015 | 3:10 am
    The Rugby World Cup 2015 is coming up in less than two months and this year the noble sport is returning to the country from whence it came, England. The twenty teams will be competing in twelve cities around this beautiful country, including London, Cardiff and Rugby, the birthplace of the sport. If you love the Rugby and want to see the sport played at its finest, be sure to book yourself into a room at one of the hotels in London Central and get tickets to this outstanding event. There are a lot of teams competing, so here is a bit of information to help you know what your side is up…
  • Quiet Beauty at the Horniman Museum

    Alex Demetrius
    2 Aug 2015 | 2:51 am
    Resting atop the beautiful Forest Hill in the south of London is the idyllic Horniman Museum. Among the gorgeously manicured grounds lies a gorgeous Victorian building containing many wonders for children and adults alike. If you are looking to spend some time enjoying the English summer outdoors in London, the Horniman is a truly ideal museum to visit. The Grounds Entry to the grounds, and the basic museum, is completely free; it’s a great place to go even if you only want to go for a nice stroll through the trees and gardens. The 16 acres of gardens include a listed conservatory, a…
  • What’s on in London: the Red Bull Air Race

    Alex Demetrius
    29 Jul 2015 | 5:23 am
    The Red Bull Air Race is set to become London’s newest summertime tradition, with the high-octane world championships arriving at Royal Ascot racecourse this August for the second time. Londoners love a good spectator sport, and they’re very well practised at it with events such as the Wimbledon tennis championships, the Oxford vs Cambridge regatta and the London Marathon all high points of the summer sporting calendar. Having made a name for itself in locations as far-flung as Budapest, Las Vegas and Abu Dhabi, the Red Bull Air Race is a promising addition to the season. Royal Ascot is…
  • A guide to London’s above-ground trains

    Alex Demetrius
    23 Jul 2015 | 4:54 am
    If you’ve done your research, you’ll know that the Underground, or “the Tube”, is the most popular way of getting around London, besides buses and your own two feet. However, once you get out of the city centre, navigating around London becomes a hassle unless you know how the rest of the train lines work. Britain is criss-crossed with hundreds of local train lines, and some parts of London have been snubbed by the Underground network and are served by these above-ground trains only. It pays to take a quick look at how they work to avoid getting stuck far from home in a Tube-less…
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  • Launch of Traveller’s Ratings – Incorporating Guest Reviews and Independent Star Ratings

    4 Aug 2015 | 4:27 am
    Star Ratings Australia recently hosted an event in Sydney for the launch of its latest initiative, independent Traveller’s Rating. With this new development, Australia’s national accommodation ratings organization becomes one of the first independent accommodation rating schemes in the world to incorporate guest reviews and independent star ratings. The two-phase project was initiated earlier this year with the establishment of a long-term strategic partnership with ReviewPro to improve the quality of guests’ experiences at Australian hotels. Star Rating Australia already provides more…
  • Data-Driven Growth, IoT & More Takeaways from the 2015 Revenue Strategy Summit

    Josiah Mackenzie
    4 Aug 2015 | 12:46 am
    Revenue strategy includes much more than rate optimization – it’s the art and science developing a 360-degree environment that grows overall market size, attracts more guests and cultivates relationships that engender true loyalty. This comprehensive approach to growth is what makes me look forward to the Revenue Strategy Summit – held in its 3rd edition this week in Washington, DC, organized by Stacy Silverman and hosted by our friends Duetto and Kalibri Labs. Some of the top ideas & takeaways from the 2015 Revenue Strategy Summit included the following: The world at…
  • Instagram for Hotels: Why to Get Active and How to Be Effective

    4 Aug 2015 | 12:42 am
    If your hotel isn’t on Instagram yet, now is the time. Launched in 2010, Instagram is the fastest-growing social network in the world, with over 300 million active users who share an average of 70 million photos and post 2.5 billion likes per day. Instagram offers unique opportunities for hotels to build awareness and engage travelers. Here are 12 reasons for hotels to get active on Instagram, along with guidelines for making the most of your presence. 1. Instagram is perfect for travel marketing As more social networking activity shifts to mobile devices, Instagram, an app designed for…
  • ReviewPro Expands Presence in Asia Pacific With New Office in Australia

    30 Jul 2015 | 6:50 am
    Barcelona, Spain – July 20th, 2015 – As part of its continued expansion into APAC, today ReviewPro announces the opening of a new office in Australia with the appointment of Avril Carter as Sales Director for Australasia. Being one of the ten largest tourism destinations worldwide, Australasia is already an important market for ReviewPro. Earlier this year, the company established a long-term strategic partnership with Star Ratings Australia, the country’s national accommodation ratings organization, to provide their Guest Intelligence solution to accommodation providers across the…
  • Why Big Data Is Better for Hotel Guest Satisfaction Benchmarking

    Josiah Mackenzie
    20 Jul 2015 | 8:48 am
    Last week, JD Power released their 19th annual hotel guest satisfaction brand benchmarking report. The results were encouraging: it seems hotel brands’ focus on improving guest experience is paying off with ratings 20 points higher than last year – crossing 800/1000 for the first time in the history of the report. Even better, 20% fewer guests reported a problem during their stay as compared to the previous year. This is good news for both travelers and the hotel industry. Today, we have unprecedented guest intelligence While traveler surveys are helpful to understand general trends,…
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    New Hotel Travel

  • Places and Hotels in Bali

    28 Aug 2015 | 8:46 pm
    Places and Hotels in Bali – Travel to Asia is indeed a lot of choices, one of which went to Bali. Bali is located in the east of Java, Bali is Indonesia that has excellent tourism famous around the world. Besides well-known for its natural beauty, especially its beaches, Bali is also famous for the arts and culture are unique and interesting it is no wonder that Bali is always crowded visited by foreign tourists and domestic because a lot of interesting sights and beautiful to look at and make choice for a vacation. In addition to an attractive tourist spot in Bali there are also many…
  • Best Places to Tour in March 2016

    27 Aug 2015 | 5:31 am
    Best Places to Tour in March 2016 – Vacation in March the most good is to go to China because China is a suitable choice for a tour in coming in next March 2016, the most suitable to go to China with all its splendor has many natural attractions. Even among difficult to be expressed by words. Vacation in March are many who choose to tour to china and surrounding areas, since there again the spring and will definitely be very beautiful and suitable for the visit. The following sights mandatory visit while on vacation in March: Yilan Yilan has several tourist attractions worth visiting…
  • Free Download Latest Game Kim Kardashian

    11 Aug 2015 | 6:23 am
    Free Download Latest Game Kim Kardashian – How to download the latest free game Kim Kardashian, many people who follow and love the game because the game Kardashian in the game as though we could be Kim, Kim and into the world because the game seems to be a mirror of the private life of Kim Kardashian. Do a photoshoot in here and there, so the runway models, go to the opening of the club in Miami, stroll downtown LA, Hollywood, Beverly Hills, flirting or just simply networking with other people just to ensure that it remains in the order of A-Lister. Download the latest free game Kim…
  • Top Ten Airlines in Asia

    11 Aug 2015 | 3:33 am
    Top Ten Airlines in Asia – If we want to go using the airway certainly we will look for the best airline and if possible the promo. Moreover, if we take a long trip certainly we think the first thing is to find the best airline and comfortable when we’re on the plane. in Asia alone there are many airlines but if looking for the best and convenient choice is only a little about ten airline only. It has proven and supported by research consultancy firm British flights, Skytrax World Airline Awards held back in 2015. One of the categories in the awards was the best airline category…
  • Greenest cities to travel in Eastern Europe

    6 Aug 2015 | 3:11 am
    Eastern Europe has become one of the most attractive destinations in the world for weekend breaks and longer holidays. The cities in this area of the world are steeped in tradition and culture. There is an abundance of impressive architecture whilst the standards of accommodation and service are fast approaching the levels already seen in Western Europe. The following are just a few of the must see destinations: Sibiu, Romania Located in Transylvania, Sibiu will fascinate and mesmerize any traveler. Of course, there is plenty of medieval architecture and several reminders that this was the…
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    Jamaica villa rental by Jamaica Ocean View Villa

  • Why Are Airline Tickets So Expensive?

    8 Aug 2015 | 5:51 am
    Those who love the travel know that there are excellent deals to be had on accommodations, tours, even food. With the boom in vacation rentals and rental villas (which cost a lot less when split among several people) you don’t have to sacrifice quality or stay in a sketchy hostel to be able to afford
  • Pictures of sunsets in Jamaica

    24 Jul 2015 | 11:56 am
    Jamaica has some of the most beautiful sunset in the world. This is one more reason to visit Jamaica.  
  • Multi-Couple Jamaica Getaways: Ditch the Resorts and Try a Villa

    17 Jul 2015 | 5:09 am
    One of many advantages of staying in a large, multi-bedroom Jamaican villa— instead of a resort or hotel—is that you can bring a big group of friends (5, 10, or even more) with you and share a space that’s all yours. If you bring that same large group to a resort or hotel, you may
  • Why Airline Tickets Prices are so High

    4 Jul 2015 | 7:29 am
    Here is why our airline tickets prices is so  DAM high. Reduce seating and increase price. The classic Demand and Supply strategy.   Please contact us with any questions about the accommodation in Jamaica, or to book your trip. We encourage you to get in touch with us soon, before all of the weeks have
  • Why Visit Jamaica?

    24 Jun 2015 | 5:37 pm
    Photo Credit: Kitty Schweizer Looking toward your next Caribbean destination getaway, but not sure where to start? It’s a good “problem” to have! But that doesn’t mean it can’t be stressful, too. After all, no Caribbean destination or accommodation can guarantee that you will have the vacation of a lifetime…or even a vacation that’s worth
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    Lodging Interactive

  • Lodging Interactive Becomes Member of ILHA

    29 Aug 2015 | 10:19 am
    Lodging Interactive has joined the International Luxury Hotel Association (ILHA) as its newest Vendor Member. It is a great honor and privilege to have been accepted to such a prestigious and noteworthy organization.   The ILHA was originally formed in 2008 as the Luxury Hoteliers with the objective of sharing best practices within the luxury hotel industry. Membership grew so quickly it turned into the ILHA as we know it today under the leadership of its President, Barak Hirschowitz.   The organization is a collaborative effort of experts in the luxury hotel industry as well as…
  • Lodging Interactive Launches Live Streaming Marketing Service For Hotels

    23 Aug 2015 | 9:52 am
    Lodging Interactive Launches Live Streaming Marketing Service For Hotels New live streaming technology enables hotels to humanize their marketing. Parsippany, NJ: Lodging Interactive, the digital marketing and social media engagement firm exclusively serving the hospitality industry, today announced the launch of its live streaming marketing service for hotels.  The new service enables properties to leverage the powerful live streaming apps Meerkat and Periscope.     “Live streaming is a true game changer for the hospitality industry which focuses on experiential marketing and…
  • Why Image ALT tags are important to your website

    19 Aug 2015 | 10:37 am
    You have been optimizing sites utilizing content keywords to increase your search engine rankings. But photos, renderings and videos are considered content. So how effectively are you using image Alt Attributes (a.k.a. Alt Tags or Alt Text) to increase search traffic and image ranking?   The W3C (World Wide Web Consortium) sets open Web standards with international member participation. Their guidelines are used by designers, developers, authors and the like who write code or content. One of the more recent updates to W3C’s document, Techniques for WCAG 2.0, considers web content and…
  • #AskDJV – Episode 34: Hotel Social Customer Service

    Mary Jo Caruso
    17 Aug 2015 | 3:24 am
    Thank you for visiting our #AskDJV Video Series. If you are just joining us for the first time, each week, our own DJ Vallauri discusses hotel social customer service and what you need to know to improve your hotel brand. Customer Service Skills In this week’s episode, DJ discusses how you can improve your customer service skills and what guests expect from your hotel when it comes to social customer service. Nowadays, consumers are looking for “instant access” to your hotel brand. They are online 24/7 and they expect you to respond to their social media posts almost as quickly as they…
  • Google Panda 4.2 Update Begins Rollout

    5 Aug 2015 | 8:29 am
    This past weekend Google has once again refreshed Panda, Google’s ranking algorithm, and announced they will slowly roll it out over the next few months. The purpose of the update is to improve higher quality search optimization results and increase their relevancy. This will reward quality content with higher rankings that will translate to more traffic on the sites. According to Google, the first true update back in May 2014 affected 7.5% of the search queries. Google expects this latest refresh to affect only 2-3% in comparison to the 3-5% affected in the September 2014 refresh. But how…
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    HotelContractBeds: Blog

  • What Guests Really Want: Creating the Perfect Hotel Room

    25 Aug 2015 | 6:26 am
    We know, we know; it’s not possible to please all of your guests all of the time. Everyone is different and has different expectations/needs. A hotel’s job is to be as accommodating as possible, by creating a practical and comfortable place for its guests to stay. We’ve crawled internet forums such as reddit and Quora to find out what people really want and expect from their hotel rooms (and it’s surprisingly basic). “Must-Have’s” for the Perfect Hotel Room Somewhere to put luggage It’s essential for guests to have somewhere to put their luggage. There’s nothing worse than…
  • Making the Most of Your Hotel Lobby: Functionality Over Design

    23 Jun 2015 | 8:05 am
    The Hotel Lobby is one of the most important rooms in your hotel (with the obvious exception of the guest rooms themselves). This is because the lobby is the first room your guests experience when they arrive at your hotel and, as we all know, first impressions count for a lot. The hotel lobby is the heart of your hotel, and often has more than one function. As a result the space should be creatively segmented to provide ‘zones’ that serve for different needs. It’s All About the Guests The best lobbies/reception areas are those that cater to their guests, providing them not only with…
  • How Hotels Can Proactively and Reactively Gather Customer Reviews

    20 May 2015 | 2:27 am
    Good or bad, feedback is feedback and businesses thrive on it. Without it, we could all be doing wrong without realising it. Feedback gives us the ability to shift and change direction for the good of the business. Feedback helps us understand the why behind consumer behaviour and can help us fix common problems. Some methods of feedback also give you the opportunity to respond directly with a helpful message that shows you care. Whether you’re a fast food restaurant or a local hairdressers, feedback is important and for hotels it’s no different. What is different though is the methods in…
  • New Zip & Link Bed Designs Launching in April

    26 Mar 2015 | 8:20 am
    HotelContractBeds are proud to announce that we will be launching a new, re-designed range of zip and link contract beds on April 1, 2015. The new products will feature several new coloured fabrics which will cover both the zip and link base and the mattress edge. “We’re excited to promote our new collection of zip and link beds, which are now available in a brand new range of coloured fabrics.” says HotelContractBeds Sales Manager Jamie Welch. “Hoteliers and interior designers now have a greater choice of styles available to them, and can select a zip and link bed that coincides with…
  • Around the World in 18 Gestures

    10 Mar 2015 | 4:25 am
    Wherever you're travelling, the number one thing you DON'T want to do is upset the locals.  Every country is different in the way they speak and communicate with one another, and what is considered acceptable in the UK is not always acceptable overseas. In fact, some of the 'innocent' getsures we use over here - like the OK sign - are considered extremely offensive in other parts of the world; using the OK sign in Greece, Spain or Briazil is not a good idea. Why? Because the OK symbol in those countries actually represents a bodily orifice...if you use that symbol in a conversation with a…
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